Client Experience Banking Advisor

Bank of America; Gig Harbor (WA); On-site; USD 32,000 - 42,000; Full time

Job summary

Bank of America is hiring to engage clients in the lobby, educate them on self‑service options, and process cash transactions accurately. The role focuses on building relationships and connecting clients with solutions to meet financial goals.

You will work in a fast-paced environment, with weekends and extended hours possible, to support client needs and maintain a high level of service.

Qualifications

• High School Diploma or GED required.
• Desire for continued learning in financial services.
• Ability to learn and adapt to new banking platforms.

Responsibilities

• Engage clients in the lobby and assist with self‑service transactions.
• Educate clients on using self‑service tools (ATM, online/mobile banking).
• Build relationships to meet clients' financial needs and goals.
• Manage cash handling and branch traffic to ensure smooth operations.
• Partner with experts in lending and investments as needed.
• Deliver a strong client experience and drive responsible growth.

Skills

Adaptability

Business Acumen

Customer Focus

Oral Communications

Problem Solving

Account Management

Client Experience

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED

Business-related Associate’s Degree

Bachelor’s Degree

Job description

Bank of America is hiring to engage clients in the lobby, educate them on self‑service options, and process cash transactions accurately. The role focuses on building relationships and connecting clients with solutions to meet financial goals.

You will work in a fast-paced environment, with weekends and extended hours possible, to support client needs and maintain a high level of service.