Client Experience Banker

Bank of America; United States; On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Benefits

Job summary

Bank of America is hiring in the United States to engage clients in bank lobbies, educate them on self-service options, and process cash transactions accurately and efficiently. You will connect clients with solutions that fit their financial goals and cultivate deep conversations to understand their priorities.

The role requires strong communication, the ability to learn new platforms, and a customer-centric approach to delivering a great client experience in a busy retail financial center.

Qualifications

• Enthusiastic self-starter with strong work ethic and focus on results
• Collaborates effectively to build relationships
• Ability to educate clients on self-service banking options

Responsibilities

• Executes risk culture and aims for operational excellence
• Builds relationships with clients to meet financial needs
• Follow processes and guidelines to act in clients' and the bank's best interest
• Grow knowledge by partnering with experts in small business, lending, and investments
• Manage center traffic, appointments, and calls
• Drive client experience
• Manage cash responsibilities

Skills

Customer focus

Relationship building

Communication

Problem solving

Self-motivated

Time management

Education

High School Diploma / GED

Job description

Bank of America is hiring in the United States to engage clients in bank lobbies, educate them on self-service options, and process cash transactions accurately and efficiently. You will connect clients with solutions that fit their financial goals and cultivate deep conversations to understand their priorities.

The role requires strong communication, the ability to learn new platforms, and a customer-centric approach to delivering a great client experience in a busy retail financial center.