Client Experience Banker

Bank of America; Spring (TX); On-site; USD 32,000 - 48,000; Full time

Job summary

Bank of America is seeking a client-facing banking professional to engage customers in the lobby, educate them on self-service resources, and accurately process cash transactions. The role emphasizes delivering personalized service and guiding clients toward financial solutions while adhering to regulatory standards.

Ideal candidates will build strong client relationships, assess banking needs, and contribute to a positive client experience.

Qualifications

• Ambitious self-starter with a strong work ethic and results-oriented mindset.
• Collaborates effectively to build and nurture client relationships.
• Clear communicator with ability to educate clients on banking options.
• Strong problem-solving skills to identify client solutions.
• Ability to manage time and organize workloads in a fast-paced environment.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines to serve clients compliantly.
• Grows knowledge by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls.

Skills

Adaptability

Customer focus

Oral communications

Problem solving

Relationship building

Time management

Education

Bachelor's degree or business-related associate degree

Job description

Bank of America is seeking a client-facing banking professional to engage customers in the lobby, educate them on self-service resources, and accurately process cash transactions. The role emphasizes delivering personalized service and guiding clients toward financial solutions while adhering to regulatory standards.

Ideal candidates will build strong client relationships, assess banking needs, and contribute to a positive client experience.