Client Experience Banker

Bank of America; Provo (UT); On-site; USD 21,000 - 30,000; Full time

Job summary

Bank of America in Provo, UT seeks a customer-focused associate to engage clients in-branch, educate on self-service options, and process cash transactions with accuracy and care. You will build relationships, uncover financial needs, and connect clients to suitable solutions while adhering to laws and internal guidelines.

The role emphasizes delivering excellent client experiences, collaborating with specialists in lending and investments, and maintaining a strong knowledge of banking products

Qualifications

• Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results.
• Collaborates effectively to build relationships and deliver client value.
• Strong communication skills and comfort engaging all clients.
• Able to learn and adapt to new information and technology platforms.
• Capable of educating clients on self-service banking (ATM, online, mobile).
• Demonstrates critical thinking and problem-solving to meet client needs.
• Adheres to processes, laws, and regulations while serving clients.

Responsibilities

• Executes risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows processes and guidelines to do what is right for clients and the bank.
• Grows knowledge by partnering with experts in small business, lending, and investments.
• Manages center traffic, appointments, and outbound calls.
• Drives the client experience and cash handling responsibilities.

Skills

Business Acumen

Customer Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Bachelor's Degree or business-relevant Associate’s Degree (e.g., business management, business administration or finance)

Job description

Bank of America in Provo, UT seeks a customer-focused associate to engage clients in-branch, educate on self-service options, and process cash transactions with accuracy and care. You will build relationships, uncover financial needs, and connect clients to suitable solutions while adhering to laws and internal guidelines.

The role emphasizes delivering excellent client experiences, collaborating with specialists in lending and investments, and maintaining a strong knowledge of banking products