Client Experience Banker

JPMorganChase; Muskegon (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

JPMorganChase in Muskegon is seeking an Associate Banker to welcome clients, open accounts, and help clients achieve their financial goals using Chase digital tools. You will deliver friendly, knowledgeable service and contribute to the branch's success.

The role emphasizes relationship building, teamwork, compliance, and product knowledge, leveraging modern banking technology to create memorable customer experiences.

Qualifications

• High school diploma or GED equivalent.
• Experience delivering excellent client service is preferred.
• Ability to learn and explain banking products to clients.
• Strong communication and problem-solving skills.
• Comfort with technology and digital banking tools.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow.
• Provide account servicing, open new accounts, and ensure regulatory compliance.
• Educate clients on digital banking options (mobile app, online banking, ATMs).
• Build meaningful relationships by listening, asking questions, and offering appropriate solutions.
• Assist with branch operations and cash handling while following policies.

Skills

Client service

Relationship building

Communication

Problem solving

Teamwork

Education

High school diploma or GED equivalent

Job description

JPMorganChase in Muskegon is seeking an Associate Banker to welcome clients, open accounts, and help clients achieve their financial goals using Chase digital tools. You will deliver friendly, knowledgeable service and contribute to the branch's success.

The role emphasizes relationship building, teamwork, compliance, and product knowledge, leveraging modern banking technology to create memorable customer experiences.