Client Experience Banker

JPMorgan Chase & Co.; Mesa (AZ); On-site; USD 42,000 - 56,000; Full time

Job summary

JPMorgan Chase & Co. in Mesa, AZ seeks an Associate Banker to deliver welcoming, attentive service and build trusted client relationships. You will educate clients on everyday banking, open accounts, and guide them through digital tools like the Chase Mobile App and Chase.com.

You will contribute to the branch's success by understanding client needs, working with the team, and ensuring compliant service across all banking activities.

Qualifications

• Client service experience or comparable experience.
• Ability to quickly and effectively learn products, services, and procedures.
• Ability to build trusted relationships and deliver welcoming, friendly service.
• Ability to engage clients and understand their needs.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Skills

Client service

Communication

Empathy

Problem solving

Teamwork

Product knowledge

Education

High school diploma or GED

Job description

JPMorgan Chase & Co. in Mesa, AZ seeks an Associate Banker to deliver welcoming, attentive service and build trusted client relationships. You will educate clients on everyday banking, open accounts, and guide them through digital tools like the Chase Mobile App and Chase.com.

You will contribute to the branch's success by understanding client needs, working with the team, and ensuring compliant service across all banking activities.