Client Experience Banker

Bank of America; Madison (WI); Presencial; USD 36.000 - 48.000; Jornada completa

Descripción de la vacante

Bank of America in Madison, WI seeks an energetic teammate to engage clients in the lobby and assist with self-service banking options. You will process cash transactions, learn client priorities, and connect clients to suitable financial solutions while upholding regulatory standards.

Role emphasizes building relationships, delivering a superior client experience, and collaborating with colleagues across banking specialists.

Formación

• Requires enthusiastic, self-motivated attitude focused on client results.
• Collaborates effectively to build relationships and deliver service.
• Communicates clearly and confidently with diverse clients.
• Learns and adapts to new information and technology platforms.
• Educates clients on self-service banking options (ATM, online, mobile).
• Demonstrates strong problem-solving and time-management skills.

Responsabilidades

• Engages clients in lobby to educate and assist with transactions via self-service resources.
• Processes cash transactions accurately and efficiently as needed.
• Builds relationships to meet clients' financial needs and connects to appropriate solutions.
• Drives client experience and operates within bank processes and regulations.
• Manages center traffic, appointments, and outbound calls.

Conocimientos

Enthusiastic

Collaborative

Communication

Adaptability

Learning agility

Questioning & educating

Time management

Results oriented

Weekend availability

Educación

High School Diploma / GED

Bachelor’s degree or relevant Associate’s degree

Descripción del empleo

Bank of America in Madison, WI seeks an energetic teammate to engage clients in the lobby and assist with self-service banking options. You will process cash transactions, learn client priorities, and connect clients to suitable financial solutions while upholding regulatory standards.

Role emphasizes building relationships, delivering a superior client experience, and collaborating with colleagues across banking specialists.