Client Experience Banker

Bank of America; Lawrence (KS); On-site; USD 34,000 - 37,000; Full time

Job summary

Bank of America seeks an engaging client service associate to educate and assist clients with transactions via self-service channels. You will process cash transactions accurately, build client relationships, and connect clients to suitable financial solutions.

The role emphasizes weekend/extended hours availability and travel within a reasonable distance to multiple financial centers. Training and compliance are core to daily activities.

Qualifications

• Must be enthusiastic and self-motivated with a strong work ethic and results focus.
• Strong collaboration and relationship-building skills to support clients and colleagues.
• Ability to learn new information and technology platforms and educate clients on self-service banking tools.

Responsibilities

• Executes the bank’s risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines to do what is right for clients and the bank, complying with laws and regulations.
• Grows business knowledge by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls.
• Drives the client experience.
• Manages cash responsibilities.

Skills

Adaptability

Business Acumen

Customer Focus

Oral Communications

Problem Solving

Account Management

Client Experience

Client Management

Client Solutions

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America seeks an engaging client service associate to educate and assist clients with transactions via self-service channels. You will process cash transactions accurately, build client relationships, and connect clients to suitable financial solutions.

The role emphasizes weekend/extended hours availability and travel within a reasonable distance to multiple financial centers. Training and compliance are core to daily activities.