Client Experience Banker

National Black MBA Association; Germantown (MD); On-site; USD 34,000 - 37,000; Full time

Job summary

Bank of America in Germantown, MD seeks a frontline associate to engage clients in the lobby and guide them through self-service options such as mobile and online banking. You will process cash transactions and build understanding of clients' financial priorities to connect them with suitable solutions.

Role requires strong communication, relationship-building, and the ability to work weekends or extended hours as needed. 40 hours weekly with competitive benefits in an in-office setting.

Qualifications

• Customer-focused and able to engage clients to meet needs.
• Strong communication and relationship-building skills.
• Ability to learn and adapt to new information and technology platforms.

Responsibilities

• Engage clients in the lobby to educate and assist with self-service transactions.
• Accurately and efficiently process cash transactions.
• Develop deep conversations to understand financial goals and connect to solutions.

Skills

Customer focus

Communication

Relationship building

Problem solving

Adaptability

Time management

Sales mindset

Learning new tech

Education

High School Diploma / GED

Job description

Bank of America in Germantown, MD seeks a frontline associate to engage clients in the lobby and guide them through self-service options such as mobile and online banking. You will process cash transactions and build understanding of clients' financial priorities to connect them with suitable solutions.

Role requires strong communication, relationship-building, and the ability to work weekends or extended hours as needed. 40 hours weekly with competitive benefits in an in-office setting.