Client Experience Banker

NBMBAA; Denver (CO); On-site; USD 36,000 - 52,000; Full time

Job summary

Bank of America in Denver is seeking a customer-focused associate to engage lobby clients, educate them on self-service options, and accurately process cash transactions. You will build relationships by identifying financial needs and guiding clients to suitable solutions.

The role emphasizes risk culture, operational excellence, and adherence to regulations. Weekend hours may be required in a busy retail banking environment, with a strong focus on customer experience.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree or business-related associate degree preferred.
• Experience in financial services valued.

Responsibilities

• Educates and assists clients with transactions using self-service channels (ATM, online/mobile banking).
• Processes cash transactions accurately and efficiently.
• Develops client relationships to meet financial needs and goals.
• Follows established processes and complies with laws and regulations.
• Collaborates with experts in lending, investments where applicable.
• Manages center traffic, appointments and outbound calls to drive the client experience.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Relationship Building

Client Management

Client Solutions Advisory

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED

Bachelor's Degree or business-relevant Associate’s Degree

Job description

Bank of America in Denver is seeking a customer-focused associate to engage lobby clients, educate them on self-service options, and accurately process cash transactions. You will build relationships by identifying financial needs and guiding clients to suitable solutions.

The role emphasizes risk culture, operational excellence, and adherence to regulations. Weekend hours may be required in a busy retail banking environment, with a strong focus on customer experience.