Client Experience Banker

Bank of America; Central Falls (RI); On-site; USD 34,000 - 37,000; Full time

Job summary

Bank of America in Rhode Island is hiring a lobby associate to engage clients in the lobby, educate on self-service options, and accurately process cash transactions. You will build client relationships, support everyday banking needs, and work with teammates to deliver exceptional service while complying with laws and bank policies.

Weekend/extended hours and competitive benefits are available. This role emphasizes client education, relationship building, and effective use of self-service

Qualifications

• Enthusiastic self-starter with strong work ethic and results focus.
• Collaborates effectively to build relationships and deliver outcomes.
• Passion and drive to improve clients' financial lives and experiences.
• Confident in identifying solutions for client needs.
• Effective communicator, comfortable engaging all clients.
• Able to learn and adapt to new information and technology platforms.
• Confident in teaching clients how to use self-service banking (ATM/online/mobile).
• Strong critical thinking and problem solving.
• Follows established processes and regulations.
• Efficiently manages time and capacity.
• Willing to work weekends/extended hours across locations.

Responsibilities

• Executes risk culture and aims for operational excellence.
• Builds client relationships to meet financial needs.
• Follows processes to act in clients' and bank's best interests and in compliance with laws.
• Grows knowledge by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls.
• Drives the client experience.
• Manages cash responsibilities.

Skills

Self-motivation

Collaboration

Communication

Solutioning

Technology adaptivity

Self-service training

Critical thinking

Compliance

Time management

Results oriented

Weekend availability

Education

Bachelor's degree

Associate’s degree (business/finance)

Job description

Bank of America in Rhode Island is hiring a lobby associate to engage clients in the lobby, educate on self-service options, and accurately process cash transactions. You will build client relationships, support everyday banking needs, and work with teammates to deliver exceptional service while complying with laws and bank policies.

Weekend/extended hours and competitive benefits are available. This role emphasizes client education, relationship building, and effective use of self-service