Client Experience Banker

Bank of America Corporation; California; On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Bank of America Corporation in California seeks a customer-focused associate to engage clients in the lobby, educate on and facilitate self-service banking, and process transactions with accuracy.

You will train at a designated financial center and may relocate within commuting distance to meet business needs, with a 40-hour work week and first-shift hours. The role offers competitive benefits as described in the posting.

Qualifications

• Enthusiastic self-starter with a strong work ethic and results focus.
• Collaborates effectively to complete tasks and build client relationships.
• Delivers an experience that improves clients' financial lives.
• Identifies solutions for client needs and educates on banking options.
• Communicates clearly and confidently with clients of all levels.
• Learns new information and technology platforms.
• Educates clients on self-service transactions (ATM, online, mobile).
• Applies critical thinking and problem-solving to client needs.
• Follows processes and regulatory guidelines in daily activities.
• Manages time and capacity efficiently.
• Willing to work weekends or extended hours at multiple centers.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines to do what is right for clients and the bank.
• Grows knowledge by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls.
• Drives the client experience and manages cash responsibilities.

Skills

Customer focus

Communication

Problem solving

Time management

Relationship building

Sales orientation

Adaptability

Education

High School Diploma / GED

Bachelor's Degree or related Associate's Degree

Job description

Bank of America Corporation in California seeks a customer-focused associate to engage clients in the lobby, educate on and facilitate self-service banking, and process transactions with accuracy.

You will train at a designated financial center and may relocate within commuting distance to meet business needs, with a 40-hour work week and first-shift hours. The role offers competitive benefits as described in the posting.