Client Experience Banker

Bank of America Corporation; Rancho Cordova (CA); On-site; USD 34,000 - 37,000; Full time

Job summary

Bank of America Corporation in California is seeking a client-focused associate to engage customers in the lobby, educate on mobile/online banking and ATM self-service, and accurately process cash transactions. You will develop deep conversations to understand financial goals and connect clients with suitable solutions.

The role requires flexibility to work weekends or extended hours, training at a central location, and potential relocation within commuting distance.

Qualifications

• Strong work ethic focused on client outcomes.
• Ability to build and nurture client relationships.
• Comfortable engaging clients and explaining banking options.
• Willingness to learn and adapt to new technology and processes.
• Ability to follow required policies and regulations.

Responsibilities

• Executes bank risk culture and aims for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows processes and guidelines to act in the best interest of clients and the bank.
• Grows knowledge by collaborating with experts in lending and investments.
• Manages center traffic, appointments and outbound calls effectively.
• Drives the client experience and supports cash handling tasks.

Skills

Self-starter

Relationship building

Client focus

Communication

Problem solving

Time management

Adaptability

Sales awareness

Education

High School Diploma

Bachelor's Degree

Job description

Bank of America Corporation in California is seeking a client-focused associate to engage customers in the lobby, educate on mobile/online banking and ATM self-service, and accurately process cash transactions. You will develop deep conversations to understand financial goals and connect clients with suitable solutions.

The role requires flexibility to work weekends or extended hours, training at a central location, and potential relocation within commuting distance.