Client Experience Associate - Start Your Insurance Career

Reliance Partners; Chattanooga (TN); On-site; USD 38,000 - 54,000; Full time

Job summary

Reliance Partners in Chattanooga, TN seeks a motivated Client Experience Representative to start in our Commercial Lines Account Management Training Program, building a foundation in client service and insurance operations.

You’ll support the Commercial Lines team, handle inbound calls, document client communications in the AMS, and progress through a company‑backed licensing pathway toward becoming a Commercial Lines Account Manager.

Qualifications

• Strong verbal and written communication skills.
• Excellent organizational and time-management abilities.
• Strong attention to detail.
• Proficiency with Microsoft Office applications.
• Ability to learn new systems and processes.
• Ability to work effectively within a team environment.
• A desire to learn, grow, and build a career in commercial insurance.
• Schedule: Monday-Friday, 8:00 a.m.-5:00 p.m.
• Location: Chattanooga, TN

Responsibilities

• Answer inbound calls and provide prompt, professional support to clients and third‑party service providers.
• Document and maintain accurate records of client communications within our agency management system (AMS).
• Generate proofs of insurance and assist with other routine client service requests.
• Provide administrative support to Commercial Lines Account Managers and Customer Service team members.
• Follow established company procedures, service standards, and applicable insurance regulations.

Skills

Communication skills

Organizational skills

Attention to detail

MS Office

Learning new systems

Teamwork

Career in insurance

Schedule 8-5

Location Chattanooga

Tools

Microsoft Office

Job description

Reliance Partners in Chattanooga, TN seeks a motivated Client Experience Representative to start in our Commercial Lines Account Management Training Program, building a foundation in client service and insurance operations.

You’ll support the Commercial Lines team, handle inbound calls, document client communications in the AMS, and progress through a company‑backed licensing pathway toward becoming a Commercial Lines Account Manager.