Sr. Debt & Asset Recovery Specialist

Mitsubishi HC Capital America, Inc.

Itasca (IL)

On-site

USD 72,200 - 87,800

Full time

14 days+

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Benefits offered by this job

Medical, Dental, and Vision plans

401(k) with matching

Paid Time Off

Company Paid Life Insurance

Employee Assistance Program

Training and Development Opportunities

Employee Discounts

Job summary

Mitsubishi HC Capital America, Inc. in Itasca, IL is seeking a Sr. Debt & Asset Recovery Specialist with deep experience in late-stage collections and asset recovery.

You will coach staff, ensure compliance with SOPs, conduct file reviews, and coordinate with repossession partners to maximize recoveries while managing risk. The ideal candidate has 5+ years in collections, repossession, or workout settings, bilingual English/Spanish a plus, and strong negotiation and time-management skills.

Qualifications

5 years collections, repossession, and workout experience (commercial preferred).
1-2 years of credit experience preferred but not required.
College Degree preferred but not required.
Solid knowledge of MS Excel and MS Word preferred.
Leadership, supervisory, mentor experience preferred but not required.

Responsibilities

Mitigate loss and maximize recoveries through proactive management of assigned problem account queue.
Conduct extensive skip-tracing and coordinate with repo and collections partners.
Assume responsibility for all out-for-repossession accounts until current or cured.
Assign accounts to repo companies based on probability of recovery.
Support supervisor in day-to-day departmental operations.
Lead training and development initiatives of the Debt & Asset Recovery Team.
Prepare and maintain pre-litigation files and ensure timely legal referrals.
Oversee call center workflows and reporting; establish dialer campaigns.
Ensure compliance with laws and internal policies.
Document all interactions with customers and outside agencies.
Seek workout and repayment opportunities with obligors.
Coordinate with Collections, Asset Management, and Legal teams.

Skills

MS Excel

MS Word

Bilingual English Spanish

Education

College Degree

Job description

Strategic decision-making in sensitive scenarios

Position Overview

The company is looking for a motivated and experienced portfolio management professional skilled in mid-stage collections and asset recovery activities. The Sr. Debt and Asset Recovery Specialist responsibilities include (but are not limited to) coaching and mentoring team members, ensuring team compliance and adherence to defined quality standards/SOP’s, acting as subject matter expert in file reviews and escalations, collection of delinquent accounts through phone/written correspondence, skip‑tracing, repossession requests/submissions, managing contracts out for repo, and submittal of legal recommendations as warranted. This role ensures the effective coordination of late-stage collections, asset recovery, and risk mitigation strategies. The ideal candidate must be positive, focused, a team player, and possess strong time management, multitasking, and negotiating skills.

Commitment To Internal Control

The incumbent accepts the responsibility for establishing and maintaining the internal control system associated with the essential duties and responsibilities of the functional areas that the incumbent manages.

Essential Duties and Responsibilities

Strive to mitigate loss and maximize recoveries through proactive management of assigned problem account queue, performing all collection and recovery activities timely and accurately
Conduct extensive skip‑tracing and work in conjunction with outside partners (repo and collections) in efforts to locate obligors, secure payment, and collateral
Assume responsibility for all out for repossession accounts until collected current or default cured
Assign accounts to our repo companies based on the best probability of recovery and reassign as necessary
Support and assist supervisor in overseeing day‑to‑day departmental operations
Lead training and development initiatives of the Debt & Asset Recovery Team
Prepare and maintain pre‑litigation files; manage proper escalation ensuring compliance with legal referral timelines
Assist supervisor in call center platform; ensure proper workflow and reporting; establish dialer campaigns
Conduct annual reviews on standard and critical service providers ensuring adequate insurance, license, bond info
Meet required KPI productivity metrics, i.e., call volume levels, contacts made, payment promises secured, etc. Meet required criteria for call quality standards
Actively monitor departmental dashboards and reports including call center platform , repo placements, legal recommendations, etc.
Approve and process vendor invoices within defined approval limits
Assist members of the team. Handle/resolve escalated problem accounts. Make recommendations for next steps including legal activity
Assume ownership of accounts impacted by liens and impounds; track and ensure proper follow up/resolution
Coordinate with Collections, Asset Management, and Legal to effectively utilize all resources to reach account resolution
Document all interaction with customers and outside agencies to ensure tracking and reporting accuracy
Make next‑step recommendations to management team including litigation, abandonment, and charging off
Seek workout and repayment opportunities with obligors; working with customers to restructure, reschedule, rewrite, or extend payments.
Furnish proper customer facing written communications such as demand and notice of private sale.
Conduct routine audits of repossession efforts; routinely seek updates from partners
Ensure compliance with laws and internal policies
Participate in continuous improvement initiatives for processes and policies
Handle any miscellaneous duties as assigned.

KPI’s (Key Performance Indicators)

Routine agent performance indicators include effort and effectiveness measures
Call center performance
Account touches
Account resolutions
Repossession activity reporting
Message and follow up activity
Quality Control and monitoring
Support & Guidance to Team Members
Availability for daily questions and approvals
Accuracy and completeness of case files.
Compliance with internal standards and external regulations
Complex Case Handling
Strategic decision‑making in sensitive scenarios
Training & Development
Escalation management and workflow continuity

Responsibility And Decision-Making Authority

Acts independently within company policy. Makes decisions on recovery strategies, team operations, and resource allocation.

Management/Supervisory Responsibilities

N/A

Qualifications

Solid working knowledge of MS Excel and MS Word preferred
Bilingual in English & Spanish a plus

Competencies

Strategic thinking and problem-solving
Strong interpersonal and negotiation skills
Risk assessment and decision-making
Excellent communication and organizational skills
Desire to work in a team environment
Forward thinking/adaptability – must be able and willing to adapt; strive for process improvement
Time management - the ability to organize and manage multiple priorities including workflows and queues
Attention to detail

Education And Experience

5 years collections, repossession, and workout experience (commercial preferred)
1‑2 years of credit experience preferred but not required.
College Degree preferred but not required.
Basic knowledge of legal, collateral disposition, deficiency calculations preferred but not required.
Leadership, supervisory, mentor experience preferred but not required.

Licensing And Certification

N/A

Tools And Equipment Used

Personal computer, copier, phone, and other typical office equipment

Working Hours/Locations

Hours may vary and may require some evening work; frequently requires working 40-45 hours/week depending on business needs.

Travel

Occasional travel related to attendance at industry seminars

Physical Demands

Digital dexterity and hand/eye coordination in operation of office equipment
Light lifting and carrying of supplies, files, etc.
Ability to speak to and hear customers and/or other employees via phone or in person.
Body motor skills sufficient to enable incumbent to move from one office location to another

The job description does not constitute an employment contract, implied or otherwise, other than an “at will” relationship and is subject to change by the employer as the needs of the employer and requirements of the job change.

The position is exempt and the salary will be between $72,200.00 and $87,800.00 with an opportunity to earn a discretionary annual bonus. The salary range is determined and based on internal equity, market data/ranges, applicant's skills, prior relevant experience and education.

Additional Benefits