Client Experience Associate - Growth & Training Perks

Jackson Hewitt; Sioux City (IA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Corporate discount program

Opportunities for advancement within.0

Tax preparation training

Continuing tax education

And More!

Job summary

Jackson Hewitt in Sioux City, IA is seeking a Client Service Associate to be the friendly face for clients visiting our offices and to provide essential in-office support. The role focuses on delivering excellent client experiences and assisting with appointment coordination and outreach.

You will engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times.

Qualifications

• Strong interpersonal and communication abilities.
• Experience in a fast-paced retail environment is helpful.
• Basic computer proficiency and troubleshooting ability.
• Customer service or sales experience is preferred but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Engage with clients to deliver friendly, helpful service.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials to clients and prospects.
• Keep clients engaged during wait times and assist with basic inquiries.

Skills

Interpersonal skills

Communication skills

Retail experience

Computer proficiency

Customer service/sales experience

Willingness to learn

Job description

Jackson Hewitt in Sioux City, IA is seeking a Client Service Associate to be the friendly face for clients visiting our offices and to provide essential in-office support. The role focuses on delivering excellent client experiences and assisting with appointment coordination and outreach.

You will engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times.