Client Experience Associate

Renier Hoptopp Law Offices, LLC; De Pere (WI); On-site; USD 55,000 - 70,000; Full time

Job summary

Renier Hotopp Law Offices, LLC, located in De Pere, Wisconsin, is hiring a Client Experience Associate to enhance client interactions and strengthen systems within a growing family law firm.

This full-time position focuses on relationship management and improving client experience. Key responsibilities include addressing client discussions, increasing satisfaction, and ensuring organized communication.

Compensation ranges from $55,000 to $70,000 per year. Join us to make a significant impact in a supportive environment.

Qualifications

• Experience in client success, account management, or legal client services is essential.
• Ability to manage high-pressure conversations and strengthen client relationships.
• Strong sense of ownership and accountability required.

Responsibilities

• Take ownership of the client journey and enhance communication processes.
• Contribute to building an efficient client experience program.
• Respond to client inquiries and handle expectations about payments.

Skills

Client success management

Account management

Collections

Legal client services

Job description

Client Experience Associate

Renier Hotopp Law Offices, LLC

On-site| Monday–Friday, 8:30 AM – 5:00 PM CST

Full-Time| Compensation: Based on Experience

Build and Lead Client Experience in a Growing Family Law Firm

Renier Hotopp Law Offices is seeking aSenior Client Experience Associateto take ownership of the client journey and help strengthen our systems, communication, and collections processes.

This isnot an entry-level role. We are looking for a confident professional who can manage client relationships, handle high-pressure conversations, and contribute to building a stronger, more efficient client experience program.

If you have experience inclient success, account management, collections, or legal client services and you’re comfortable having direct conversations about expectations and payments, this role is for you.

About the Firm:

Renier Hotopp Law Offices is a boutiqueWisconsin family law firmwith offices in Burlington and De Pere. We focus exclusively ondivorce, custody, and family law matters, providing compassionate guidance and results-driven representation.

Who You Are:

• Confident and comfortable havingdirect conversations with clients
• Able to stay composed when dealing withfrustrated or high-emotion situations
• Strong sense of ownership and accountability
• Business-minded—you understand how client experience impactsrevenue and retention
• Proactive, resourceful, and solutions-oriented

Why Join Us:

• High-impact role withgrowth potential
• Collaborative and supportive team environment
• Opportunity to helpbuild and improve a critical function within the firm

What Success Looks Like:

• Clients feel informed, supported, and confident throughout their case
• Strong response times (within 24 hours)
• Increasedpositive reviews and client satisfaction scores
• Improvedcollections and reduced outstanding balances
• Clear, organized communication across clients and the internal team

  Compensation:

  $55,000 - $70,000/year