Client Experience Lead — Law Firm (On-site)

Renier Hoptopp Law Offices, LLC; De Pere (WI); On-site; USD 55,000 - 70,000; Full time

Job summary

Renier Hotopp Law Offices, LLC, located in De Pere, Wisconsin, is hiring a Client Experience Associate to enhance client interactions and strengthen systems within a growing family law firm.

This full-time position focuses on relationship management and improving client experience. Key responsibilities include addressing client discussions, increasing satisfaction, and ensuring organized communication.

Compensation ranges from $55,000 to $70,000 per year. Join us to make a significant impact in a supportive environment.

Qualifications

• Experience in client success, account management, or legal client services is essential.
• Ability to manage high-pressure conversations and strengthen client relationships.
• Strong sense of ownership and accountability required.

Responsibilities

• Take ownership of the client journey and enhance communication processes.
• Contribute to building an efficient client experience program.
• Respond to client inquiries and handle expectations about payments.

Skills

Client success management

Account management

Collections

Legal client services

Job description

Renier Hotopp Law Offices, LLC, located in De Pere, Wisconsin, is hiring a Client Experience Associate to enhance client interactions and strengthen systems within a growing family law firm.

This full-time position focuses on relationship management and improving client experience. Key responsibilities include addressing client discussions, increasing satisfaction, and ensuring organized communication.

Compensation ranges from $55,000 to $70,000 per year. Join us to make a significant impact in a supportive environment.