Client Experience Associate

Renier Hotopp Law Offices, LLC; De Pere (WI); On-site; USD 55,000 - 70,000; Full time

Job summary

Renier Hotopp Law Offices, LLC is looking for a Senior Client Experience Associate in Wisconsin. The role focuses on managing client journeys and enhancing services at a growing family law firm.

Ideal candidates should have experience in client management or legal services, capable of handling challenging conversations effectively. This full-time position offers a salary between $55,000 - $70,000 annually, after which professional growth opportunities are available.

Qualifications

• Experience in client success, account management, or legal client services is required.
• Ability to handle direct conversations about expectations and payments.
• Comfortable with high-pressure situations.

Responsibilities

• Take ownership of the client journey and strengthen systems.
• Manage client relationships and improve client experience.
• Handle communications and collections processes.

Skills

Client relationship management

High-pressure conversation management

Proactive problem-solving

Communication skills

Job description

Renier Hotopp Law Offices, LLC

On-site | Monday–Friday, 8:30 AM – 5:00 PM CST

Full-Time | Compensation: Based on Experience

Build and Lead Client Experience in a Growing Family Law Firm

Renier Hotopp Law Offices is seeking a Senior Client Experience Associate to take ownership of the client journey and help strengthen our systems, communication, and collections processes.

This is not an entry-level role. We are looking for a confident professional who can manage client relationships, handle high-pressure conversations, and contribute to building a stronger, more efficient client experience program.

If you have experience in client success, account management, collections, or legal client services and you’re comfortable having direct conversations about expectations and payments, this role is for you.

About The Firm

Renier Hotopp Law Offices is a boutique Wisconsin family law firm with offices in Burlington and De Pere. We focus exclusively on divorce, custody, and family law matters, providing compassionate guidance and results‑driven representation.

Who You Are

• Confident and comfortable having direct conversations with clients
• Able to stay composed when dealing with frustrated or high‑emotion situations
• Strong sense of ownership and accountability
• Business‑minded—you understand how client experience impacts revenue and retention
• Proactive, resourceful, and solutions‑oriented

Why Join Us

• High‑impact role with growth potential
• Collaborative and supportive team environment
• Opportunity to help build and improve a critical function within the firm

What Success Looks Like

• Clients feel informed, supported, and confident throughout their case
• Strong response times (within 24 hours)
• Increased positive reviews and client satisfaction scores
• Improved collections and reduced outstanding balances
• Clear, organized communication across clients and the internal team

Compensation

$55,000 - $70,000/year