Senior Client Experience Lead

Renier Hotopp Law Offices, LLC; De Pere (WI); On-site; USD 55,000 - 70,000; Full time

Job summary

Renier Hotopp Law Offices, LLC is looking for a Senior Client Experience Associate in Wisconsin. The role focuses on managing client journeys and enhancing services at a growing family law firm.

Ideal candidates should have experience in client management or legal services, capable of handling challenging conversations effectively. This full-time position offers a salary between $55,000 - $70,000 annually, after which professional growth opportunities are available.

Qualifications

• Experience in client success, account management, or legal client services is required.
• Ability to handle direct conversations about expectations and payments.
• Comfortable with high-pressure situations.

Responsibilities

• Take ownership of the client journey and strengthen systems.
• Manage client relationships and improve client experience.
• Handle communications and collections processes.

Skills

Client relationship management

High-pressure conversation management

Proactive problem-solving

Communication skills

Job description

Renier Hotopp Law Offices, LLC is looking for a Senior Client Experience Associate in Wisconsin. The role focuses on managing client journeys and enhancing services at a growing family law firm.

Ideal candidates should have experience in client management or legal services, capable of handling challenging conversations effectively. This full-time position offers a salary between $55,000 - $70,000 annually, after which professional growth opportunities are available.