Client Experience Architect

Insperity; New York (NY); On-site; USD 65,320 - 74,348; Full time

Benefits offered by this job

Generous paid time off

Top-tier medical, dental and vision  |

Health & wellness support

Paid volunteer hours

Job summary

Insperity in New York is seeking a Client Liaison to create a positive client experience by delivering unmatched service to external and internal customers and by leading interactions that exceed expectations.

It ensures that service strategy plans are developed, monitored, completed, and delivered for the client base, providing value that positively impacts our clients’ businesses and results in retention and growth.

Qualifications

• High School Diploma or equivalent is required.
• Bachelor’s Degree is preferred.

Responsibilities

• Starts with a conceptual idea or vision and then develops systems, processes and plans that are executable, realistic and results oriented.
• Aligns Insperity services with client needs through an understanding of business plans and small to medium sized business operations from an owner’s perspective.
• Leads a team through a client or team meeting or planning process.
• Uses appropriate methods of dealing with human behavior in a variety of business circumstances.
• Oversees development and facilitation of client service strategy plan for the client base.
• Develops and maintains relationship as a trusted advisor with client owners, client‑appointed contacts or on‑site supervisors.
• Executes level of care playbook through authentic and intentional delivery as a client advocate.
• Analyzes and recommends suggestions for client concerns and develops action plans for correction.
• Assists clients with obtaining and interpreting service information.
• Participates in prospect meetings with sales and service team members.
• Coordinates service delivery for multiple locations.
• Coordinates service delivery from multiple Insperity departments.
• Develops and maintains relationships with all Insperity departments.
• Assists various departments’ personnel with technical or complex issues encountered by the client owners, client‑appointed contacts, or on‑site supervisors.
• Educates and encourages client usage of all technical applications and/or product offerings.
• Educates new team members on technical applications and/or product offerings used by Insperity.

Education

High School Diploma or equivalent

Bachelor's Degree

Job description

Insperity in New York is seeking a Client Liaison to create a positive client experience by delivering unmatched service to external and internal customers and by leading interactions that exceed expectations.

It ensures that service strategy plans are developed, monitored, completed, and delivered for the client base, providing value that positively impacts our clients’ businesses and results in retention and growth.