Client Liaison

65 Insperity Support Services, L.P.; New York (NY); On-site; USD 65,320 - 74,348; Full time

Job summary

65 Insperity Support Services, L.P. is seeking a Client Liaison to ensure a positive client experience by delivering exceptional service and authentic advocacy for both external and internal customers.

The role focuses on leading client interactions, aligning services with business plans, and driving results across Insperity departments. The position emphasizes building trusted advisor relationships with client owners and on-site supervisors, guiding service strategy, and enabling effective

Qualifications

• High School Diploma or equivalent is required.
• Bachelor’s Degree is preferred.
• Three to five years of experience required.

Responsibilities

• Create and implement client service strategies and systems.
• Align Insperity services with client needs and business plans from an owner’s perspective.
• Lead client and team planning meetings to drive service outcomes.
• Support cross-department collaboration to deliver tailored client solutions.
• Act as trusted advisor, managing client relationships and service delivery across locations.

Education

High School Diploma or equivalent

Bachelor’s Degree

Job description

Client Liaison

Responsible for creating a positive client experience by demonstrating genuine care and delivering unmatched service for external and internal customers while leading interactions and consistently exceeding expectations.

Responsibilities

• Starts with a conceptual idea or vision and then develops systems, processes and plans that are executable, realistic and results oriented.
• Aligns Insperity services with client needs through an understanding of business plans and small to medium size business operations from an owner’s perspective.
• Leads a team through a client/team meeting or planning process.
• Uses appropriate methods of dealing with human behavior in a variety of business circumstances.
• Oversees development and facilitation of client service strategy plan for client base.
• Develops and maintains relationship as trusted advisor with client owners, client appointed contacts or on-site supervisors.
• Executes level of care playbook through authentic and intentional delivery as a client advocate.
• Analyzes and recommends suggestions for client concerns and develops action plans for correction.
• Assists clients with obtaining and interpreting service information.
• Participates in prospect meetings with sales and service team members.
• Coordinates service delivery for multiple locations and from multiple Insperity departments.
• Develops and maintains relationships with all Insperity departments.
• Assists various departments’ personnel with technical or complex issues encountered by clients.
• Educates and encourages client usage of all technical applications and/or product offerings.
• Educates new team members on technical applications and/or product offerings used by Insperity.

Qualifications

• High School Diploma or equivalent is required. Bachelor’s Degree is preferred.
• Three to five years of experience required.

Travel and Compensation

Travel: 20% of time.

Compensation: $65,320 - $74,348.

Equal Opportunity Employer

Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law, including criminal arrest and/or conviction records.