Client Experience Advocate - Flexible Schedule

PCs for People; Cleveland (OH); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Health & Wellness: medical, dental, &视

401(k) with matching

Paid time off & holidays

Job summary

PCs for People is seeking a Client Experience Representative to join our Mission Market team. You will be the primary contact for clients, guiding them through their technology shopping journey and delivering personalized support to enhance their experience.

Responsibilities include greeting clients, handling orders and transactions, and assisting with events and inventory. The role emphasizes strong communication, problem-solving, and a passion for digital equity.

Qualifications

• Experience in retail or client service preferred but not mandatory.
• Excellent communication and interpersonal skills with a client-focused approach.
• Strong problem-solving abilities and the ability to handle challenging situations with tact and diplomacy.
• Proficiency in using a computer, POS systems, and other retail software applications.
• Flexible schedule to ensure clients are fully supported.
• Experience with CRM or partner management platforms preferred.
• Bilingual or multilingual communication skills highly preferred.

Responsibilities

• Greet and assist clients to create a welcoming market experience.
• Handle phone calls and emails with excellent client service.
• Listen to inquiries and provide accurate information about products and policies.
• Maintain organized market displays and restock shelves.
• Resolve client issues, escalating to management when needed.
• Assist in training sessions to improve client service skills.

Skills

Client service

Communication

Problem solving

CRM experience

Multilingual communication

Tools

PCSCRM

POS system

CRM software

Job description

PCs for People is seeking a Client Experience Representative to join our Mission Market team. You will be the primary contact for clients, guiding them through their technology shopping journey and delivering personalized support to enhance their experience.

Responsibilities include greeting clients, handling orders and transactions, and assisting with events and inventory. The role emphasizes strong communication, problem-solving, and a passion for digital equity.