Bilingual Client Experience Specialist

Pcs-For-People; Cleveland (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

PCs for People seeks a Client Experience Representative for the Mission Market team in Cleveland. You will be the main contact for clients, guiding them through their technology shopping journey and ensuring a personalized, high-quality experience.

Responsibilities include greeting clients, handling calls and emails, sharing product knowledge, processing orders, and supporting events and inventory tasks to help meet market goals.

Qualifications

• Previous experience in retail or client service is preferred but not mandatory.

Responsibilities

• Greet and assist clients to create a welcoming market experience.
• Handle phone calls and emails delivering impeccable client service.
• Explain products, incentives, and policies to clients.
• Maintain organized market displays and restock shelves.
• Resolve client complaints professionally and escalate when needed.
• Participate in training to improve client service skills.

Skills

Client service

Communication

Problem-solving

CRM experience

POS systems

Attention to detail

Multilingual

Time management

Team collaboration

Tools

PCSCRM

POS system

Job description

PCs for People seeks a Client Experience Representative for the Mission Market team in Cleveland. You will be the main contact for clients, guiding them through their technology shopping journey and ensuring a personalized, high-quality experience.

Responsibilities include greeting clients, handling calls and emails, sharing product knowledge, processing orders, and supporting events and inventory tasks to help meet market goals.