Client Experience Advisor

FXAIR Ltd; New York (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

401K

Health/dental/vision/FSA

Tuition reimbursement

Disability insurance

Job summary

A leader in private jet charter services is seeking a Client Experience Advisor in New York City. This position involves coordinating seamless operations for customer trips, maintaining professional communication, and managing customer service requests. The successful candidate will have a background in private aviation, exceptional communication skills, and the ability to thrive in a fast-paced environment. The role offers a competitive salary and a comprehensive benefits package in a contemporary work environment.

Qualifications

• Experience in private aviation preferred.
• Excellent communication skills are vital.
• Must be detail-oriented and flexible.
• Strong attention to detail and proactive problem solving.

Responsibilities

• Serve as the main contact for customers and suppliers.
• Coordinate seamless operations for customer trips.
• Manage customer service requests effectively.
• Communicate changes to the flight itinerary.
• Offer and manage additional customer services.
• Complete, review and confirm pre-flight documentation.
• Utilize a wide range of industry software including Air Traffic Control systems.
• Follow flights and obtain post-flight feedback.
• Liaise with all FXAIR departments to improve efficiency.
• Ad-hoc support to the sales team when necessary.

Skills

Private Aviation experience

Professional phone and written communication skills

Ability to work under pressure

Detail-oriented focus

Flexibility and creativity

Adaptability

Team collaboration

Tools

Air Traffic Control systems

Job description

FXAIR, a leader in the private jet charter industry, is offering an opportunity to join our unique organization. With headquarters in New York City, FXAIR is a well‑known and respected brand delivering a premium service product at the forefront of the industry.

FXAIR is looking for Client Experience Advisors to join our dynamic and growing Client Experience Team. You will be part of the ‘mission control’ in our high‑tech business and will be responsible for ensuring all flights go as smoothly as possible. The successful candidate reports into the Vice President of Operations and will gain fantastic experience improving processes and being the focal point of the company for our VIP customers and key suppliers.

What you will do…

• Represent the company as the main point of contact for customers and suppliers to organize seamless operation of customer trips
• Communicate with clients from booking to trip completion
• Confirm pre‑flight details with operators
• Communicate changes to the flight itinerary
• Offer and manage additional customer services
• Complete, review and confirm pre‑flight documentation
• Utilize a wide range of industry and aviation software including Air Traffic Control systems
• Follow customer flights and obtain and resolve post‑flight feedback
• Request customer reviews
• Liaise with all departments within FXAIR to improve company efficiency
• Ad‑hoc support to our sales team when necessary

Successful candidates have…

• Private Aviation experience preferred
• Professional phone and written communication skills
• Ability to absorb and enjoy new responsibilities
• Ability to work under pressure, remain calm and prioritize tasks
• Detail‑oriented focus
• Flexibility and creativity – we are an entrepreneurial team!
• Confidence working in a dynamic fast‑paced atmosphere
• The ability and desire to engage individuals with a positive approach while working towards individual goals and contributing in a team environment

What You Will Receive From Us…

Competitive salary, paid time off, 401K, health/dental/vision/FSA, long‑term and short term disability insurance, life and AD&D insurance, tuition reimbursement, a contemporary work environment in our New York office, a tremendous amount of responsibility and autonomy, dedicated co‑workers, and the satisfaction of knowing you are part of our global‑leading charter service.

FXAIR is an equal opportunity employer. We embrace people of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status.

This job description is a guideline for hiring, promotion and an overview of responsibilities for existing employees. It is not meant to be all‑inclusive and management reserves the right to change duties and responsibilities at any time.