Client Experience Advisor

Flexjet; Los Angeles (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

401K

Health/dental/vision

Disability insurance

Life insurance

Tuition reimbursement

Contemporary NYC office

Job summary

FXAIR is seeking a Client Experience Advisor to join our high-tech operations team in NYC. You will be the focal point for VIP customers and key suppliers, coordinating seamless private jet trips from booking through post-flight follow-up.

You will work with sales and operations, confirm pre-flight details, manage flight itineraries, and resolve issues to ensure every trip goes smoothly. Strong communication and advanced computer skills are essential in this fast-paced environment.

Qualifications

• Private aviation experience preferred.
• Professional phone and written communication skills.
• Outstanding customer service skills.
• Advanced computer skills.
• Ability to absorb and enjoy new responsibilities.
• Ability to work under pressure, stay calm and prioritize tasks.
• Detail-oriented focus.
• Flexibility and creativity in a fast-paced team.
• Confidence engaging individuals while contributing to a team.

Responsibilities

• Represent the company as the main contact for customers and suppliers to organize seamless trips.
• Communicate with clients from booking to trip completion.
• Confirm pre-flight details with operators and adjust itineraries as needed.
• Offer and manage additional customer services.
• Complete, review and confirm pre-flight documentation.
• Utilize aviation software and systems for flight coordination.
• Track flights and resolve post-flight feedback or issues.
• Coordinate with internal teams to improve efficiency.

Skills

VIP client support

Professional communication

Customer service excellence

Advanced computer skills

Adaptability

Under pressure performance

Detail-oriented

Creativity and flexibility

Team collaboration

Engaging demeanor

Tools

Air Traffic Control systems

Job description

FXAIR, a leader in the private jet charter industry, is offering an opportunity to join our unique organization. With the headquarters in New York City, FXAIR is a well-known and respected brand delivering a premium service product at the forefront of the industry.

FXAIR is looking for Client Experience Advisors to join our dynamic and growing Client Experience Team. You will be part of the ‘mission control’ in our high-tech business and will be responsible for ensuring all flights go as smoothly as possible. The successful candidate reports into the Vice President of Operations and will gain fantastic experience improving processes and being the focal point of the company for our VIP customers and key suppliers.

What You Will Do…

• Represent the company as the main point of contact for customers and suppliers to organize seamless operation of customer trips
• Communicate with clients from booking to trip completion
• Confirm pre-flight details with operators
• Communicate changes to the flight itinerary
• Offer and manage additional customer services
• Complete, review and confirm pre-flight documentation
• Utilize a wide range of industry and aviation software including Air Traffic Control systems
• Follow customer flights and obtain and resolve post-flight feedback
• Request customer reviews
• Liaise with all departments within FXAIR to improve company efficiency
• Ad-hoc support to our sales team when necessary

Successful candidates have…

• Private Aviation experience preferred
• Professional phone and written communication skills
• Outstanding customer service skills
• Advanced computer skills
• Ability to absorb and enjoy new responsibilities
• Ability to work under pressure, remain calm and prioritize tasks
• Detail-oriented focus
• Flexibility and creativity - we are an entrepreneurial team!
• Confidence working in a dynamic fast-paced atmosphere
• The ability and desire to engage individuals with a positive approach while working towards individual goals and contributing in a team environment

What You Will Receive From Us…

Competitive salary, paid time off, 401K, health/dental/vision/FSA, long-term and short term disability insurance, life and AD&D insurance, tuition reimbursement, a contemporary work environment in our New York office, a tremendous amount of responsibility and autonomy, dedicated co-workers, and the satisfaction of knowing you are part of our global-leading charter service.

FXAIR is an equal opportunity employer. We embrace people of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status.

This job description is a guideline for hiring, promotion and an overview of responsibilities for existing employees. It is not meant to be all-inclusive and management reserves the right to change duties and responsibilities at any time.