Client Executive

Pailin Group Psc; Virginia (MN); On-site; USD 100,000 - 140,000; Full time

Job summary

A leading consulting firm in Minnesota seeks an experienced IT Business Partner to cultivate client relationships at all management levels. Role includes managing complex customer interactions, developing growth strategies, and ensuring operational performance. Candidates should possess over 10 years in IT Services, P&L ownership experience, and a strong ability to work in matrixed organizations. A competitive compensation package is offered.

Qualifications

• 10+ years experience in IT Services including Security, Server, Network and Storage.
• P&L Ownership and accountability required.
• Ability to work in a matrixed organization structure.

Responsibilities

• Manage complex customer situations and overall customer satisfaction.
• Define the Account Plan growth strategy with required resources.
• Drive execution of the Account Plan and monitor client KPIs.

Skills

Coaching Service Delivery teams

Customer relationship management

Financial and operational analysis

Understanding of IT Services

Change management

Job description

Responsibilities

• Be positioned as a business partner at all levels of the client organization, with a first focus on executive management, with a view to influence the client’s decisions. Anticipate business needs and manage definition of Company's value proposition roadmap and overall selling activities. Adapt and sell value proposition over time. Manage complex customer situations and overall customer satisfaction. Promote capabilities and innovative solutions to the customer with the partners.
• Define the Account Plan growth strategy and ambition for the account; identify required resources to achieve targets, leveraging use of alliances/partners; ensure validation by all stakeholders.
• Drive the execution of the Account Plan in the GBU by the account team: manage the sales pipeline and marketing budget, monitor the client KPIs, regularly report on the client performance, directly support the most strategic deals.

Core responsibilities

• Improve, Accelerate, and Drive Operational performance and effectiveness within assigned account(s).
• Leading people and customers across many different cultures and understanding how to make relationships work.
• Create strong relationships at all levels of the customer organization including CXO level.
• Customer intimacy and competition intelligence.

Key attributes

• Ability to coach and mentor Service Delivery teams.
• Does not overshadow Service Delivery Teams – manage SDMs to be accountable and visible delivery executives to the client.
• Agent of Change; seek out innovative ways to add value to our engagements.
• “Thinks like an Owner” – i.e. self-fund investments to enhance your Market accounts.
• Ability to work in a matrixed and leveraged organization structure.

Job Requirements

• 10+ years experience with understanding of IT Services including Security, Server, Network and Storage.
• P&L Ownership and accountability.
• Review monthly financial and operational reports and metrics.
• Overall Account Governance and customer relationship management.
• Assist Client with contract management to the extent required pursuant to the Agreement.
• Monitor Service Level performance and coordinate Service improvement plans if needed.
• Serve as the contact for definition and approval of Additional Services.
• Respond to Client requirements with the integration of appropriate Resources.
• Coordinate Client Service Requests and new service opportunities.
• Attend and conduct regularly scheduled status and review meetings.

Well qualified professionals please forward resume along with compensation requirements to the Pailin Group Professional Search Consultants - Robert Martin, Information Technology Division Group Manager at [e-mail]