Client Executive

Litmus7; New York (NY); On-site; USD 85,000 - 100,000; Full time

Job summary

An innovative firm is looking for a Client Executive to cultivate and manage strategic relationships within the Retail sector. This role involves serving as a trusted advisor, ensuring outstanding service delivery, and identifying growth opportunities. Ideal candidates will have extensive experience in IT consulting, a strong understanding of digital transformation, and exceptional client relationship management skills. Join this dynamic team to work on large-scale projects and make a meaningful impact in a collaborative environment focused on performance and innovation.

Qualifications

• 10+ years in IT services or software industry, with 3+ years in Retail.
• 5+ years of direct account management experience with enterprise clients.

Responsibilities

• Own overall client relationship and ensure service delivery.
• Drive client satisfaction and identify growth opportunities.
• Collaborate with internal teams to shape account strategies.

Skills

Client Relationship Management

Stakeholder Engagement

Systems Integration

Digital Transformation

Communication Skills

Business Acumen

Organizational Skills

Education

Bachelor's Degree in Business

MBA

Job description

2 weeks ago Be among the first 25 applicants

We are seeking an experienced and highly motivated Client Executive to manage and grow strategic client relationships within the Retail vertical. This individual will serve as a trusted advisor to our enterprise clients, ensuring we deliver outstanding service, identify growth opportunities, and drive long-term partnership value.

This role is ideal for candidates coming from top-tier IT consulting firms who understand the complexity of enterprise systems integration and digital transformation initiatives, and brings a consultative, relationship-first mindset to help clients achieve their business goals through technology.

Key Objectives

• Serve as the primary point of contact for strategic clients, addressing needs, concerns, and business priorities.
• Foster and expand long-term relationships to build strategic partnerships.
• Drive client satisfaction, ensuring the successful delivery of services and solutions.
• Collaborate with internal teams (delivery, pre-sales, marketing, and leadership) to develop and execute tailored account strategies and plans.
• Identify and drive upsell, cross-sell, and renewal opportunities to support account growth.
• Maintain accurate records of account activity, performance metrics, and engagement milestones.

Key Responsibilities

• Own the overall client relationship across service lines and solutions.
• Lead regular project reviews with clients to assess performance, gather feedback, and identify new opportunities.
• Collaborate with delivery teams to ensure commitments are met and expectations are exceeded.
• Understand the client’s IT landscape, industry challenges, and digital transformation goals to offer consultative insights.
• Work closely with sales leadership to shape go-to-market strategies and drive pipeline development within accounts.
• Track and report on key account KPIs, risks, and opportunities.
• Act as a voice of the client internally to influence product/service roadmap and delivery improvements.
• Conduct regular status reviews, QBRs, and reporting on KPIs, project health, and client feedback.
• Stay abreast of industry trends, client developments, and emerging technologies relevant to the client’s business.

Qualifications & Skills

• 10+ years of experience in the IT services or software industry, ideally with 3+ years in the Retail vertical.
• 5+ years of direct account management experience with enterprise clients, preferably in systems integration or consulting services.
• Deep understanding of systems integration, digital platforms, cloud solutions, and enterprise IT ecosystems.
• Excellent client relationship management and stakeholder engagement skills.
• Ability to navigate complex client organizations and influence decision-making.
• Strong business acumen with a strategic mindset and execution focus.
• Exceptional communication, presentation, and interpersonal skills.
• Detail-oriented with strong organizational and multitasking abilities.
• Bachelor’s degree in Business, Engineering, Information Technology, or related field; MBA is a plus.

Why Join Litmus7?

• Work with top-tier clients on large-scale digital transformation projects.
• Be part of a high-growth, collaborative, performance-driven and innovative culture.
• Opportunity to shape account strategies and drive meaningful client impact.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development, Engineering, and Information Technology

• Industries

  IT Services and IT Consulting, Software Development, and Information Services

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