Client Engineer II: IT Support & Cloud Operations

Institute of Nuclear Power Operations (INPO); Atlanta (GA); On-site; USD 70,000 - 100,000; Full time

Job summary

Institute of Nuclear Power Operations (INPO) is seeking a Client Engineer to provide proactive technical support to INPO staff and IT teams, including Service Desk and system administration. You will help manage datacenter and cloud platforms, analyze issues, and recommend hardware and software improvements to leadership.

You will build strong customer relationships, resolve complex tickets, administer ServiceNow, Active Directory, and Office 365, and participate in projects to upgrade equipment

Qualifications

• Three or more years of professional IT experience.
• One or more year of service desk experience with Microsoft client operating systems and the Office product suite.
• Bachelor's degree preferred; HS diploma required.
• Certification in ServiceNow, ITIL or PC certification preferred.

Responsibilities

• Resolves customer technical support issues and acts as a point of escalation for difficult, advanced technical support issues
• Acts as system administrator for ServiceNow
• Responsible for ID management, including active directory user creation and maintenance
• Assists team members in resolving tickets and troubleshooting
• Manages hardware and software according to INPO standards
• Provides key support for all major systems changes that impact customers
• Responsible for analysis of customer technical support needs, determining trends to prevent recurring issues
• Develops strong relationships with customers
• Interacts productively with customers and understands their goals
• Provides technical support for projects as needed in order to upgrade to new and/or improved equipment and procedures
• Works directly with internal and external customers to resolve second level problems
• Provides input to the budget and planning process for the acquisition of hardware and software
• Provides support to both the Service Desk, AV/Telecom, and Data Center and Cloud Operations team
• Performs other duties as assigned

Skills

Technical support

System administration

Client/server knowledge

Communication skills

Team collaboration

Education

High School Diploma or GED

Bachelor's degree in CS/IS or related field

ServiceNow Administrator Certification

ITIL Certification

Medium-level PC Certification

Tools

ServiceNow

Active Directory

Office 365

ITIL

Job description

Institute of Nuclear Power Operations (INPO) is seeking a Client Engineer to provide proactive technical support to INPO staff and IT teams, including Service Desk and system administration. You will help manage datacenter and cloud platforms, analyze issues, and recommend hardware and software improvements to leadership.

You will build strong customer relationships, resolve complex tickets, administer ServiceNow, Active Directory, and Office 365, and participate in projects to upgrade equipment