Client Engagement Specialist: Hybrid Training Onsite

TriCore Reference Laboratories; Albuquerque (NM); Hybrid; USD 19,000 - 30,000; Full time

Job summary

TriCore Reference Laboratories in Albuquerque, NM is seeking a Client Engagement Specialist to deliver exceptional customer service on calls, emails and written inquiries. The role starts on-site during an 8–12 week training period, with potential remote work after successful training based on performance and business needs.

You will communicate with patients, physicians and internal teams, resolve issues promptly, and maintain professional, empathetic interactions while meeting department

Qualifications

• Experience in multi-tasking and handling sensitive information with accuracy.
• Strong communication and problem-resolution skills with customers.
• Able to type accurately and work with multiple applications simultaneously.

Responsibilities

• Provide first-level customer service on calls, email and written inquiries.
• Communicate with patients, physicians, providers and internal customers to resolve issues promptly.
• Support department metrics and participate in training and onboarding activities.
• Escalate complex issues to Client Engagement Leadership as needed.

Skills

Customer service

Multitasking

Communication

Problem solving

Typing speed

Education

High school diploma

Job description

TriCore Reference Laboratories in Albuquerque, NM is seeking a Client Engagement Specialist to deliver exceptional customer service on calls, emails and written inquiries. The role starts on-site during an 8–12 week training period, with potential remote work after successful training based on performance and business needs.

You will communicate with patients, physicians and internal teams, resolve issues promptly, and maintain professional, empathetic interactions while meeting department