Client Engagement Specialist

Odyssey House Inc.; Salt Lake City (UT); On-site; USD 60,000 - 80,000; Full time

Job summary

A forward-thinking organization is seeking a Client Engagement Specialist to join their Admissions team. This role is vital in empowering individuals to reclaim their lives through effective treatment and support services. The ideal candidate will possess strong communication and customer service skills, with a passion for community service. You will engage with potential clients, conduct assessments, and ensure a positive experience throughout the admission process. Join a dedicated team that values innovation and compassion, and enjoy a range of benefits including tuition assistance, flexible scheduling, and generous paid time off.

Benefits

$9k per year tuition eligible

Access to 24/7 EAP program

Opportunities for paid continuing education

Monthly incentives and awards

Flexible scheduling

Casual dress and atmosphere

Incredible health insurance

403(b)-retirement plan with employer match

35 paid days off

Sabbatical Program

Qualifications

• Strong communication and customer service skills are essential.
• Experience in sales or a related field preferred.

Responsibilities

• Provide phone and live chat coverage for incoming admission inquiries.
• Conduct pre-admission assessments and follow-ups as needed.
• Document potential patients in the CRM system.

Skills

Communication Skills

Customer Service

Problem Solving

Sales Background

Education

Degree in a related field

Two years of related employment

Job description

Description

Odyssey House is seeking a Client Engagement Specialist to join our Admissions team!

Summary: Odyssey House's Mission is "Empowering people to heal and build better lives." We are dedicated to helping individuals and families reclaim their lives through effective substance use treatment, prevention, and mental health services. Our programs address education, job skills, healthcare, sober housing, behavioral management, and aftercare support to ensure lifelong success. We are proud to be the largest treatment provider in Utah, with the most innovative programs available. ‘We Are Recovery,’ and we mean it with all our hearts.

Location: Salt Lake City

Compensation: $19.00/hour

Schedule: Monday - Friday: 9 am - 5 pm

Full-Time Benefits:

• $9k per year tuition eligible
• Access to 24/7 EAP program (Employee Assistance Program) for Mental Health support and more!
• Opportunities for paid continuing education/training
• Monthly incentives and awards
• Flexible scheduling
• Casual dress and atmosphere
• Opportunities for bonuses, awards, raises, and promotions
• Incredible health insurance (medical, dental, vision, FSA, long and short-term disability)
• Immediate eligibility to participate in our 403(b)-retirement plan, Employer 100% match up to 5% after 1 year
• 35 paid days off (additional PTO accrual after 1 year)
• Stay well! If you have sick time left over at the end of the year, we will convert 1/2 of the remainder to vacation
• EXTRA time off and gift packages for PT and FT staff that stay more than 90 days!
• Sabbatical Program - where we pay you to take a vacation after 5 years of service!
• On-Demand Pay - Get a portion of your paycheck early for hours already worked! (conditions apply)
• UTA free passes available for your work commute

Job Description:

• Providing phone, live chat, and contact form coverage for incoming admission inquiries. This includes selling programs, conducting pre-admission assessments, and answering pre-admission/general questions from potential clients, family members, friends, or professional referents.
• When appropriate, provide treatment recommendations. If the caller (potential patient, family member, friend, or referent) is not suitable for Odyssey House, be prepared to refer out based on presenting issues to establish Odyssey-approved referral sources or other addiction and behavioral healthcare providers.
• Tracking and documenting (in the CRM) the disposition of potential patients from the initial call, hand-off to a facility, up to and including admission, serving as support for facility Intake Coordinators.
• Conduct timely follow-ups as needed to ensure admission.
• Maintain a professional and positive attitude when working with callers/potential patients, members of the call center team, and the clinical and facility Intake Department.
• Identify and report new referral source opportunities.
• Weekly reports and other duties as assigned.
• Performance is measured by the number of inquiries handled and admissions to the facility.
• Other duties as assigned

Candidate Qualities:

• Passion for Community Service and helping others to realize their own potential.
• Communication Skills to problem solve directly with clients and other staff.
• Reliability to fill their support staff shifts and deliver on position responsibilities.
• Self-starter qualities to independently address issues and needs in our organization's community.
• Teachable - Willingness to learn and grow in their position.

Requirements

Education/Prior Experience Required:

• Preference will be given to candidates with a degree in a related field, two years of related employment, or a program graduate recommended by staff for employment. Must have excellent customer service skills and a sales background.
• Willingness and ability to pass a criminal background check
• First Aid and CPR Certification (available at Odyssey House)
• Must comply with annual TB tests, Flu, and other immunizations as required
• Must meet employment eligibility
• Must be able to work variable shifts as needed

All employees of Odyssey House are required to adhere to: Odyssey House mission, philosophy, and scope of service; Division of Human Services Code of Conduct and all other relevant service contract requirement standards; ensuring a safe environment for all clients and staff; providing exemplary customer service to both internal and external customers; fostering a positive work environment; ensuring high-quality client care within the scope of the assigned position.

Each employee is expected to clearly understand roles and responsibilities regarding the following: Specific job positions, time management, personnel file requirements, client record system, incident reporting, mandatory training requirements, maintaining proper client boundaries, and individual rights of clients and staff.

EEOC Statement: Odyssey House is an equal-opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.