Customer Engagement Specialist

Paper; United States; On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Engagement Specialist to promote equitable academic support for K-12 students. This role involves leading workshops and training sessions, fostering relationships with educators, and driving brand awareness across school districts. Join a collaborative team that values innovation and creativity while making a significant impact on student learning experiences. If you are passionate about education and have a knack for engaging with diverse communities, this opportunity is perfect for you!

Benefits

Competitive Salary

Ability to keep travel points

Mileage reimbursement for applicable travel

Qualifications

• 1-2 years of experience in a customer-facing role, preferably in education.
• Strong communication skills and ability to engage with teacher and parent communities.

Responsibilities

• Lead workshops and sessions to promote brand awareness and student adoption.
• Facilitate training for teachers on Paper's implementation.

Skills

Customer Engagement

Communication Skills

Knowledge of K-12 Education

Social Media Proficiency

Team Collaboration

Education

Bachelor's Degree in Education or related field

Tools

Laptop

Smartphone

Job description

History & Mission

Founded in 2014 in Montreal, Canada, Paper is an educational support system (ESS) for K-12 schools across North America. The company’s fundamental mission is to bridge the gap between what schools provide and what students need to succeed. As a personalized learning platform that empowers all students and maximizes their lifetime potential, Paper’s team of vetted and trained educators offer 1:1 online tutoring for any subject, at any time. Students communicate with these educators about their challenges with classwork and solve their problems collaboratively via a rich, text-based environment.

Paper closed its first public school deal in 2018 and has subsequently signed numerous districts onto its platform. In 2019, Paper generated $1 million in annual recurring revenue (ARR) and exited 2022 with $68 million ARR. Paper has grown from 174 employees in 2019 to over 1800 employees currently (split between FTEs and Part-time Tutors).

Today, Paper serves more than 3 million students from over 400+ school districts across 40 US States and Canada with headquarters in both Montreal and Las Vegas. Paper integrates directly into a school district’s existing IT infrastructure and leverages technology to equip all students with personalized learning to maximize outcomes.

Solutions

The Paper ESS is comprised of three key solutions allowing each student to build a learning profile that is informed by data collected throughout their academic journey and augmented by the data of Paper’s growing network of learners across North America. Since its founding, the company has been optimizing its product and has evolved into a per-student annual subscription license that targets public school districts as the primary customer.

1. Personalized Tutoring: Paper provides students with 24/7 access to tutoring in any subject, anytime from anywhere. Various communication features (including text, voice notes, and a virtual whiteboard) ensure students have an experience that best suits their preferred learning style. Support is available in English, Spanish, French, & Mandarin.

2. Practice Center: Paper provides practice tools that support in-class and at-home academic practice in engaging formats that focus on their zone of proximal development, including Math, English, Language, Arts, and Reading fluency.

3. College and Career Readiness: Paper provides students with resources that prepare them for life after high school, including academic planning, college and career readiness tools, work-based learning, and micro-credentials. Paper helps ensure every student’s education leads to a successful career outcome, whether through a degree or going into the workforce.

Additionally, the company’s platform delivers a portal for teachers and administrators to gain data and analysis of a student’s competencies and progress.

Financial Sponsors

Since its founding, Paper has raised over $390 million in financing. In 2016, the company received $1.6 million in seed funding, led by Birchmere Ventures, followed by $7.5 million in a Series A round led by Reach Capital and Bullpen Capital, with participation from Google. In 2020, Paper raised an additional $11 million in funding led by Framework Venture Partners and Salesforce. In June of 2021, the company closed a $100 million Series C led by IVP, and the following year in 2022, Paper closed a Series D financing of $270 million led by Softbank and Sapphire Ventures.

The Opportunity

Paper grew at an incredibly rapid pace over the COVID-19 pandemic when the world experienced a sudden shift away from the classroom and forced rapid adoption of online learning, education, and virtual tutoring. Post-pandemic, with the democratization of Generative AI and the shift in federal funding, Paper is refocusing its efforts towards a path to profitability.

Job Summary

Our Paper Customer Engagement Specialists are essential in promoting what is possible when students have equitable 24/7 academic support. As a contracted member of the Professional Learning Team, you will spread brand awareness by facilitating engaging sessions that drive student adoption and create Paper champions across the nation! We are an enthusiastic, collaborative team that enjoys sharing ideas and best practices. We are looking for an energetic and forward-thinking individual that understands the K-12 industry in today’s ever-changing landscape.

Job Description

Responsibilities:

1. Lead workshops and informational sessions that will build excitement and spread Paper brand awareness across district communities.
2. Facilitate teacher enablement trainings that educate teachers and administrators about Paper implementation at the classroom and site level.
3. Grow and nurture relationships with key Paper champions and teachers on the ground by providing these groups with the most up to date resources.
4. Help expand our grassroots approach to experiential teacher education and district-wide engagement.

Required Qualifications:

1. Has 1-2 years of experience in a customer-facing role, preferably in education.
2. Has working knowledge of K-12 education industry.
3. Has laptop and phone that can be used for work purposes (developing slide decks, presenting to districts, communicating cross-functionally).
4. Proficient in using Twitter and staying current on social media platforms and trends.
5. Outgoing individual with strong communication skills who is energized by engaging with customers, especially teacher and parent communities.
6. Must be high energy and able to build excitement with customers.
7. A self-starter who loves a challenge and a strong team player who loves to collaborate.

Preferred Qualifications:

1. Experience leading professional development within a district.
2. Experience leading virtual gamified events within a school district.

Location: Remote

Travel: Travel is not required.

Compensation & Benefits: We offer a competitive salary, $35/hour for your prep and facilitation time. The specialist will have the ability to keep all travel points for hotels booked for work-related travel. Mileage reimbursement may be available for applicable travel.

About Paper

Paper offers an exciting, dynamic, inclusive work environment putting excellence at the center of everything we do. Our mission is woven into the fabric of our culture, challenging our team to build meaningful and creative solutions.

We thrive when we collaborate with each other, and use integrity and selflessness to align our business decisions with our mission. We approach every challenge with positivity, achieving the outcome we want regardless of what gets in the way. Our tenacity propels our hyper-growth, where trust is key and we all strive to make an impact every day.

We believe that diverse teams build better products. Paper does not and will not discriminate on the basis of race, color, religion, gender, gender orientation, gender expression, age, national origin, disability, marital status, sexual orientation, or military status in any of its activities or operations.

Nobody checks every box, but the Paper team is built by passionate and innovative people who share our mission for democratizing education. If you don’t think you meet all of the requirements above but are still interested in the job, please apply.

Requisition ID

R-100226