Customer Engagement Specialist

Avature; Salt Lake City (UT); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Customer Engagement Specialist, where you'll be the vital link between our sales team and customers. In this dynamic role, you'll provide essential support to Sales Representatives, ensuring product delivery meets customer expectations while identifying sales opportunities. Your expertise in customer service will shine as you handle inquiries, resolve issues, and coordinate logistics. With a comprehensive benefits package and a commitment to employee well-being, this role offers the chance to thrive in a collaborative environment. If you're passionate about customer engagement and want to make a difference, this is the opportunity for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Employee Assistance Programs

Flexible Spending Accounts

Qualifications

• 2+ years of experience in Customer Service or Sales Support.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Manage customer accounts and assist sales representatives.
• Coordinate logistics and schedule customer appointments.

Skills

Customer Service

Sales Support

Communication Skills

Problem-Solving

Attention to Detail

Education

High School Diploma

Some College

Tools

CRM Software

Microsoft Office Suite

Job description

We are in search of a Customer Engagement Specialist to join our growing team. This role is responsible for providing support to dedicated Sales Representatives and their customers. This includes managing the quality and consistency of product and service delivery to the customer by meeting the customers, getting to know them and understanding their needs. In addition, provide customers with product information; resolve product or service issues and take phone calls, on-line and face to face orders. This position is essential to the sales team and BradyPLUS.

Responsibilities Include:

• Help direct the sale of company products and services to current and potential clients through quotes, email, forwarding promotions and via phone conversations.
• Take customer service calls, enter orders, help identify and resolve concerns, manage various customer accounts.
• Be the point of contact for sales representatives to assist with and manage open orders, SOI, Unconfirmed Pick Tickets, Sales Returns, scanning customer purchase orders.
• Help coordinate logistics for Sales Reps schedule; including setting customer appointments as needed.
• Identify sales opportunities with price adjustments, scheduling customers and prospects for the purpose of introducing and demonstrating new/ better product line versus prospects current pricing/ products.
• Follow up on new leads and referrals resulting from field activities where needed.
• Attend Sales meetings and training courses to better understand products and Brady company initiatives.
• Coordinate with various departments within the company to accomplish the work required to satisfy the needs of the customer and ultimately close the sale.
• Identify opportunities to move deadstock to customers where possible.
• Participates in marketing events such as seminars, trade shows, and telemarketing events.

The Ideal Candidate Will Have:

• High school diploma or equivalent; some college preferred.
• At least 2 years of Customer Service, Sales Support or Inside Sales experience required.
• Excellent verbal and written communication skills.
• Keen attention to detail and accuracy in handling data.
• Strong problem-solving skills.
• Ability to work independently and collaboratively.
• Proficiency with CRM Software and Microsoft Office Suite (Word, Excel, PowerPoint) preferred.
• Customer Focused.
• Physical Requirements: While performing the duties of this job, the employee will regularly sit at a desk for long periods, operate a computer, and listen/speak clearly on the phone and in-person.
• Pre-Employment Screening: Ability to successfully pass job-related pre-employment screenings to include a criminal background check and drug test.

BradyPLUS offers competitive compensation and a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.

About BradyPLUS:

BradyPLUS is a leading national distributor of solutions for JanSan, Foodservice and Industrial Packaging. We deliver the right SUPPLIES + SUPPORT to ensure businesses are more successful every day. We offer premium brands, expert advice, and exceptional customer experience. Our 6,000 associates across 180+ locations have a passion for delivering innovative solutions for the business challenges of today and tomorrow. Together, we serve thousands of customers nationwide in end markets including education, government, healthcare, hospitality, restaurants, building services, food packaging & processing, and grocery. We strive to be the best employer we can. We value people, we embrace change, and we reach higher. Join us and see what the BUZZ is about! To learn more visit us at www.BradyPLUS.com .

BradyPLUS is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity and/or any other characteristic protected by law. We also provide reasonable accommodation to applicants and employees with disabilities.