Client Engagement Specialist

The Law Firm of Anthony J. Diaz; Oregon; Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

10 paid holidays

10 days PTO

Company laptop

Ongoing paid sales training

Job summary

The Law Firm of Anthony J. Diaz is seeking a Client Engagement Specialist to join our remote Peacemaker team. This non-attorney role focuses on consultative sales and client service for individuals navigating family law matters.

As a full-time team member, you will work M-F in Eastern Time, engage callers with empathy, explain our process, and guide qualified prospects toward retaining our firm. Training is provided, and compensation includes a base salary plus performance-based incentives.

Qualifications

• Consultative sales experience required.
• Customer service experience required.
• Sales closing skills and ability to guide prospects through decisions.

Responsibilities

• Understand clients' situations and educate them on our process.
• Establish trust and qualify prospects for firm representation.
• Guide qualified leads through next steps to retention and scheduling interviews.
• Maintain empathetic, note-taking, and follow-up during conversations.

Skills

Consultative sales experience

Customer service experience

Sales closing skills

Tools

Zoom

Job description

Client Engagement Specialist Needed for Small Family Law Firm based in Central Florida

Non-attorney Sales · Full-time · Remote

Base salary of $45,000 - $55,000 plus performance-based compensation tied to firm goals, with realistic first-year earnings of $90,000 - $100,000+

Full-time, M-F Eastern Time, with occasional early-morning or evening calls for working clients

Benefits: 10 paid holidays, 10 days PTO, a company laptop, and ongoing paid sales training

We are offering a unique remote position. We are looking for a Client Engagement Specialist with consultative sales experience to join our Peacemaker team.

We are a small, rapidly growing family law firm in Central Florida that does divorce differently. Our motto is "Where Peaceful Endings Begin." We move people from conflict to peace with a clear plan, honest pricing, and as little courtroom time as the situation allows.

We are looking for a Client Engagement Specialist with consultative sales experience to join our Peacemaker team.

You are NOT a paralegal or an attorney. You will never be asked to act like one or to give legal advice. Legal experience is not required. Prior consultative product sales and customer service experience is required. We will teach you our process and how our services help clients, and we will give you the training you need to succeed. You bring years of successful sales experience, empathy, compassion, disciplined follow-up skills, integrity, and the confidence to ask for the retainer and close the deal.

Every conversation you have will be with someone reaching out for help with a divorce or a prenuptial or postnuptial agreement, often at one of the hardest moments of their life. Your responsibility is to understand their situation, establish trust, and educate them on our process. We are selective about whom we represent, and you will be the person who determines whether we are the right fit. You will confidently guide qualified prospects through the next steps of retaining our firm.

We will never ask you to sell anything to anyone when it is not in that person's best interest. We offer a high-value service, and we do not use high-pressure tactics. If you see sales as something you do for someone rather than to someone, you will feel right at home here.

Real-life, relatable experience and a few "battle scars," like experiencing a divorce or overcoming a major life obstacle, that give you empathy and understanding are assets.

We are looking for a results-oriented team player who wants to make a positive impact on people's lives while helping us grow the firm. You will excel in this position if you know how to establish the know, like, and trust factor, thrive on helping people, are comfortable on Zoom video, are accountable, coachable, like being measured, and are always looking for ways to improve.

We believe in consultative selling: we help prospective clients make sense of their situation, weigh their options, and make important and often difficult decisions. If you want a fulfilling career with training and professional development, and the chance to truly help people, we would love to hear from you.

Thank you for your interest in being part of our amazing Peacemaker team. We will contact you if we are interested in scheduling an interview.