Client Engagement Specialist

Homebird; Kansas City (MO); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Supportive team environment

Opportunities for growth

Job summary

Homebird is a premier real estate referral management firm connecting homebuyers and sellers with an elite network of over 8,000 licensed agents nationwide. We empower clients through education, guidance, and seamless support at every stage of the home buying or selling journey.

The Client Engagement Specialist role focuses on phone-based outreach to prospective home buyers, ensuring a smooth, welcoming experience and matching them with the right agents.

Qualifications

• Excellent verbal and written communication skills.
• Friendly, energetic, and motivated to help clients.
• Able to stay organized and manage multiple interactions.

Responsibilities

• Call and engage with prospective home buyers.
• Build rapport and learn about real estate needs.
• Connect buyers with qualified agents.
• Communicate professionally with clients and partners.
• Maintain accurate client information in company systems.
• Follow up with clients and partners in a timely manner.
• Collaborate with team to ensure top service.

Skills

Phone-based communication

Customer engagement

Relationship building

Time management

CRM systems

Tools

CRM software

MS Office

Job description

Job Description

Job Description

** Client Engagement Specialist**

We’re looking for a friendly, energetic, and motivated Client Engagement Specialist to join our team. This is a phone-based position focused on connecting with home buyers, understanding their needs, and introducing them to the right real estate agent.

The ideal candidate enjoys talking with people, communicates clearly, stays organized, and brings a positive attitude to every interaction. This person will work closely with clients, banking partners, real estate agents, and internal team members to create a smooth and welcoming experience.

** Key Responsibilities**

• Call and engage with prospective home buyers.
• Build rapport with clients and learn about their real estate needs.
• Connect home buyers with qualified real estate agents.
• Communicate professionally and efficiently with clients, banking partners, real estate agents, and team members.
• Maintain accurate and organized client information using company systems.
• Follow up with clients and partners in a timely manner.
• Collaborate with the team to ensure each client receives excellent service.
• Assist other departments and support additional company needs when necessary.

** What We’re Looking For**

• High, positive energy and a friendly personality.
• Strong verbal and written communication skills.
• Self-motivated and dependable.
• Excellent organization and time-management skills.
• Strong computer skills and the ability to learn new systems.
• Comfortable making phone calls and engaging with different types of people.
• Able to communicate professionally with both clients and business partners.
• Team-oriented and willing to help wherever needed.
• Previous experience in customer service, client engagement, sales, or a call-based position is preferred but not required.

** About Our Company**

We offer the benefits and professional opportunities of a large employer while maintaining the supportive, collaborative environment of a smaller company. We believe strongly in teamwork and recognize that an employee’s character is just as important as their performance.

Our team members are expected to treat clients, partners, and one another with professionalism, respect, and integrity.

** Benefits**

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Supportive, team-focused work environment
• Opportunities to learn and assist across multiple departments
• Opportunities for professional growth

If you are a positive, organized, and people-focused professional who enjoys building relationships over the phone, we would love to hear from you.

Company Description

Homebird is a premier real estate referral management firm connecting homebuyers and sellers with an elite network of over 8,000 licensed agents nationwide. We are dedicated to empowering our clients through comprehensive education, strategic guidance, and seamless support at every stage of their home buying or selling journey.

Company Description

Homebird is a premier real estate referral management firm connecting homebuyers and sellers with an elite network of over 8,000 licensed agents nationwide. We are dedicated to empowering our clients through comprehensive education, strategic guidance, and seamless support at every stage of their home buying or selling journey.