Client Engagement Manager - TLL

Teachers of Tomorrow; United States; Sur place; USD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Medical, Dental, Vision

401k Plan with matching

Flexible PTO

Résumé du poste

Teachers of Tomorrow in Houston, TX, is seeking an Account Manager for The Learning Liaisons to support K–12 schools and districts onboarding, launching, and expanding with our test preparation brand. The Learning Liaisons Account Manager is responsible for managing and expanding relationships with school districts, campuses, institutes of higher education, and institutional partners.

You will lead kickoff meetings and webinars, monitor account health, and drive engagement across the platform.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 2+ years in account management or customer success.
• Experience with K–12 schools or education-based organizations preferred.
• Experience supporting SaaS platforms or online learning is a plus.
• Ability to manage multiple accounts in a fast-paced environment.

Responsabilités

• Own onboarding kickoff and ongoing engagement for TLL customers.
• Manage a portfolio of K–12 district and higher-ed accounts as the post-sale contact.
• Deliver implementation and training sessions for administrators and educators.
• Provide regular updates, usage insights, and renewal discussions.
• Identify opportunities for upgrades and expanded services; document activities in systems.

Connaissances

Relationship-building

Customer success

SaaS platforms

Data-driven

Training & webinars

Cross-functional collaboration

HubSpot usage

Formation

Bachelor’s degree in Education, Business, Communications, or related field

Outils

HubSpot CRM

CRM software

Description du poste

Who We Are

Located in Houston, Texas, Teachers of Tomorrow is the leading national alternative certification program (ACP) provider with plans of continued growth in 2026! Through quality instruction and unparalleled support – Teachers of Tomorrow provides the most effective preparation for educators to make a meaningful difference in the lives of their students.

Who We Are

Located in Houston, Texas, Teachers of Tomorrow is the leading national alternative certification program (ACP) provider with plans of continued growth in 2026! Through quality instruction and unparalleled support – Teachers of Tomorrow provides the most effective preparation for educators to make a meaningful difference in the lives of their students. At Teachers of Tomorrow, we believe in empowering the next generation of educators by providing the highest level of training, mentorship, and support. Our mission is to transform classrooms and communities through innovation, collaboration, and a deep commitment to teacher success. To find out more, visit https://www.teachersoftomorrow.org

About The Position

As theAccount Manager for The Learning Liaisons,you’llplay a key role in supporting K–12 schools and districts as they onboard, launch, and grow with our impactful test preparation brand. The Learning Liaisons Account Manager is responsible foremanning and expanding relationships with school districts, campuses, institutes of higher education, and institutional partners. This role ensures successful onboarding, implementation, engagement, and renewal by serving as the primary post-sale point of contact. In this position, you will take aproactive, consultative approach—providing ongoing support, leading kickoff meetings and webinars, monitoring account health through usage and performance reports, and driving meaningful engagement across the platform. You will partner closely with customers to help them maximize outcomes,demonstratereturn on investment, andidentifyopportunities for growth, upgrades, and expanded services. The ideal candidate is energized by building strong relationships, solving problems, and helping accounts thrive through strategic support, insight-driven recommendations, and a commitment to long-term customer success.

Key Responsibilities

What You Will Do

Leadership

• Serve as the trusted advisor to customer administrators and district leaders throughout the full customer lifecycle, ensuring long-term success and satisfaction
• Lead structured kickoff,goal-setting, and implementation meetings for TLL customers, setting clear expectations and measurable outcomes
• Own overall account health by proactivelymonitoringengagement, platform usage, and progress metrics toidentifyrisks and opportunities early
• Maintain consistent, value-driven communication with customers by sharing usage insights, adoption trends, and strategies to increase participation and impact
• Represent The Learning Liaisons professionally in customer-facing meetings, webinars, and occasional on-site visits, reinforcing trust and partnership
• Providestrategic guidance that supports retention, renewal readiness, and potential account expansion through deeper engagement

Key Responsibilities

• Manage a portfolio of K–12 district and school and higher education accounts, serving as the primary post-sale point of contact
• Host onboarding and kickoff meetings for TLL customers to ensure successful launch and alignment on goals
• Deliver implementation and training sessions that support administrators, educators, and program leaders in effectively using the platforms.
• Maintain consistent outreach and structured touchpoints (30/60/90-day check-ins, milestone meetings, renewal conversations) to drive engagement and satisfaction
• Manage new partner launch operations and logistics; operationalize partner subscription pages and partnership codes
• Monitor account usage, participation, and completion data; provide regular reporting updates and actionable recommendations to improve adoption
• Support customers with ongoing needs such as user management, course setup, troubleshooting, and engagement strategy
• Facilitate webinars and virtual events designed to attract new accounts, re-engage current partners, and promote platform value
• Identifyopportunities for upgrades, renewals, and expanded services by aligning customer needs with available solutions
• Document all customer interactions, health indicators, and renewal activity in HubSpot and internal systems
• Travel occasionally for onsite district meetings, conferences, or partner support (less than 15%)
• ActinaccordancewithTeachers of Tomorrowcorevalues
• Performotherduties asneeded.

Required

What We are Looking For

• Bachelor’s degree in Education, Business, Communications, or a related field preferred (or equivalent professional experience)
• 2+ years of experience in account management, customer success, client services, or a related customer-facing role
• Experience working with K–12 schools, districts, or education-based organizations strongly preferred
• Experience supporting SaaS platforms, professional development programs, or online learning solutions is a plus
• Proven ability to manage multiple accounts, priorities, and customer needs in a fast-paced environment
• Experience using CRM tools (HubSpot preferred) and analyzing usage or engagement data to inform strategy
• Strong relationship-building skills with the ability to engage and influence educators, administrators, and district leaders
• Proactive mindset with a focus on driving engagement, retention, and customer outcomes
• Ability to interpret and communicate platform usage metrics, progress reports, and adoption trends
• Excellent verbal and written communication skills, including comfort leading virtual meetings, trainings, and webinars
• Highly organized with strong time-management skills and attention to detail
• Customer-first, solution-oriented approach with the ability to resolve issues and anticipate needs
• Comfortable identifying opportunities for account expansion, renewals, and value-added services
• Collaborative team player who works effectively across sales, support, and internal operations teams

Preferred

• Certification in customer success, account management, or education-related fields is a plus

Travel: Must be willing to travel for customer meetings and/or events

What We Offer

We understand that our people are the most important factor to our success. As a result, we value and invest in our people through:

• Competitive salary based on experience
• Performance-based incentive compensation
• Comprehensive Benefits Package (Medical, Dental, Vision, Voluntary Options)
• 401k Plan with Company Safe Harbor Matching
• Flexible PTO Plan12 paid holidays annually
• Personal and Professional Development

At Teachers of Tomorrow, we are committed to addressing the teacher shortage crisis by preparing highly effective educators through innovative alternative certification pathways.

Teachers of Tomorrow is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

JOB CODE: 1000102