Client Engagement Manager, Events US

atlanta events & corporate travel consultants; United States; Remote; USD 50,000 - 80,000; Full time

Job summary

Join a leading strategic travel management company as a key member of the Events team. In this US remote position, you will support clients, manage team performance, and ensure exceptional event services. Your role is essential in fostering strong client relationships and achieving revenue goals, with development opportunities and a strong benefits package.

Qualifications

• Fast learner with the ability to adapt quickly.
• Strong spelling, grammar, and proofreading skills.
• Proven ability to manage multiple tasks efficiently.

Responsibilities

• Deliver high-level assistance to key clients.
• Mentor and develop team for client satisfaction.
• Monitor team performance and manage training.

Skills

Attention to detail

Interpersonal skills

Customer focus

Negotiation

Problem-solving

Adaptability

Team player

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

REPORTING TO: GENERAL DIRECTOR, EVENTS UK

POSITION TYPE: FULL TIME- US REMOTE BASED

Reed & Mackay, a Strategic Travel Management and Services Company leads its field by attracting, developing, and retaining the most talented people within the industry. Reed & Mackay has an enviable reputation for exceptional service which is delivered through placing innovative technology (exclusively available to Reed & Mackay) in the hands of outstanding people.

As a result of continued growth, we are expanding our Events team. In return for your energy, enthusiasm and hard work, Reed & Mackay offers a rewarding career, friendly working culture with excellent development opportunities, and a strong benefits package. We have ambitious growth plans, and you will be an integral part of those plans, supporting clients to create the best events possible.

PURPOSE OF THE ROLE:

• Deliver the highest possible level of assistance to key clients, General Manager, Operations Manager, and the Events Venue Find Team overall
• Foster stronger relationships across all areas of Reed & Mackay, sharing best in class market knowledge of venue find service
• Drive maximum revenue generation in all areas of Reed & Mackay Events while always ensuring significant return on investment to the client

PRINCIPLE RESPONSIBILITIES:

As a primary client liaison of the Events and Event Travel Departments, you will further the vision and goals of R&M by providing outstanding support across the US:

• Monitor team performance while providing direction, training, coaching, and motivation to deliver (and exceed) agreed targets
• Mentor, coach and develop the team to excel in terms of client satisfaction and delivery
• Proactively identify and manage any employee performance concerns, escalating to the Operations Manager where necessary
• Lead the recruitment, onboarding and training of new employees, fostering a positive, productive, and growth- oriented work environment
• Maintain and update the internal commission spreadsheet, liaising with finance for commission invoice numbers
• Support with the cross-checking and creation of basic invoicing across the client base
• Maintain costs savings and client managed fees database, ensuring accuracy and accessibility
• Process suppliers’ payments and ensure all systems are accurately updated with invoicing numbers for reconciliation
• Create and maintain PNR’s and WEX Cards as needed to support operational efficiency.
• Participate in internal meetings where required, taking meeting minutes and following up on any outstanding actions
• Collaborate closely with General Manager and/or Operations Manager on client requirements
• Identify and implement opportunities to add value to each event enquiry, existing and new business

SKILLS REQUIRED:

• Fast learner with the ability to quickly adapt to new systems and processes
• Excellent attention to details, with strong spelling, grammar skills and proofreading abilities
• Proficient in Microsoft Excel, Word, and PowerPoint skills
• Have a ‘team player’ attitude
• Strong interpersonal skills
• Quick-thinking and solutions focused, able to respond calmly and effectively under pressure
• Skilled in negotiation consistently securing positive outcomes for clients and stakeholders
• Proven ability to manage multiple tasks and competing deadlines with efficiency and accuracy
• Highly customer focused with excellent client facing skills
• Experienced in creating and maintaining PNRs for meetings and events to ensure accurate traveler tracking
• Solid understanding of core event administration and best practices

Reed & Mackay is proud to be an equal opportunity employer. We welcome applicants regardless of race, color, religion, sex, national origin, age, disability, citizenship, veteran status, gender identity or expression, marital status, sexual orientation, genetics, and any other federal, state, or local protected class.

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