Client Engagement Manager

Jobtailor; Virginia (MN); On-site; USD 90,000 - 140,000; Full time

Job summary

Jobtailor is seeking a Client Engagement Manager to orchestrate the planning, coordination, and delivery of strategic sourcing and procurement programs for our clients. You will collaborate with client stakeholders to ensure timely service delivery while managing the engagement's P&L and driving measurable results.

The role requires leadership of cross-functional sourcing and delivery teams, strong communication, and hands-on solution development.

Qualifications

• 5+ years in account management or service delivery.
• Experience building proposals and pricing for enterprise services.
• Change management across transformative programs.
• Deliver results in a complex matrix environment.
• Ability to influence without direct authority.
• Leadership of sourcing, procurement, and remote teams.
• Advanced PowerPoint and Excel skills.

Responsibilities

• Plan, coordinate, and deliver client’s strategic sourcing and procurement programs.
• Collaborate with client stakeholders to ensure on-schedule service delivery and strong P&L performance.
• Lead resources including global sourcing teams to achieve measurable client results.
• Hands-on development of required solutions and coaching as needed.
• Deliver services, governance, spend controls, and KPI/SLA reporting.

Skills

Account management

Client relationship

Change management

Leadership

Communication

Presentation

PowerPoint

Excel

Stakeholder management

Tools

Microsoft PowerPoint

Microsoft Excel

Job description

Responsibilities

• The Client Engagement Manager is responsible for the planning, coordination, and the execution of strategies, resourcing, and delivery of our client’s Strategic Sourcing and Procurement strategic and operational programs.
• By collaborating with client stakeholders, this role will ensure all services are delivered according to schedule and exceptional service is provided throughout the engagement whilst maintaining the accounts P&L.
• As a crucial member of the Client Engagement Management team, you will engage with all levels of client stakeholders to identify key areas of opportunity and lead resources, including global sourcing teams, on‑site and off‑site delivery teams, to swift and measurable results for the client.
• You will be hands‑on to develop required solutions and providing guidance, expertise and coaching when required.
• You will be accountable for delivering Chain IQ’s full suite of services, including developing and implementing new Strategic Sourcing and Operational Procurement processes, governance and spend management controls, preparing appropriate levels of operational reporting, as well as, quality measurement reporting through KPI’s and meeting defined SLA’s.

Qualifications

• A minimum of 5+ years of proven track record of success in account management or service delivery within the professional services industry.
• Experience building proposals and pricing sheets for services for enterprises
• Expertise in facilitating change management during transformative programs spanning multiple business areas
• Proven experience in delivering results in complex matrix environment
• Possess the ability to influence and drive change in complex environment and often without direct authority
• Gravitas to operate at the most senior levels of both the Client and Chain IQ
• Commercial focus with high degree of Client centricity
• Be a team player with the ability to work under pressure and high flexibility
• Strong communication, presentation and people leadership skills
• Leadership of professional sourcing, operational procurement, and nearshore and offshore remote staff
• Advance Microsoft PowerPoint and Excel skills required