Sourcing Procurement Manager

Infosys BPM; Houston (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

Infosys BPM in Houston, TX is seeking a Senior Operations Manager - Sourcing & Procurement to lead strategic account activities, governance, and cross-functional collaboration with Delivery, Legal, Finance, and Delivery teams.

The role emphasizes building executive relationships, driving growth, and ensuring client satisfaction through proactive engagement and risk management in a demanding, on-site environment.

Qualifications

• Bachelor’s degree or foreign equivalent required.
• At least 9 years of experience in job description.

Responsibilities

• Identify, evaluate, and pursue new business opportunities within existing and prospective client accounts.
• Provide strategic account intelligence and recommendations to support proactive client engagement and revenue growth.
• Develop proposals, Statements of Work (SOWs), and business solutions in partnership with Procurement, Legal, Finance, and Delivery teams.
• Assess customer business requirements and align organizational capabilities to deliver value-driven solutions.
• Conduct competitive analysis and market assessments for assigned client portfolios.
• Build and maintain relationships with senior client executives and key stakeholders across multiple business functions.
• Lead executive meetings, customer visits, governance reviews, and engagement activities.
• Serve as the primary point of contact for portfolio performance reviews, escalation management, and risk mitigation activities.
• Monitor customer satisfaction metrics and implement service improvement initiatives based on customer feedback.
• Coordinate participation in industry events, conferences, and client engagement activities that strengthen strategic partnerships.
• Collaborate with Delivery Management, Finance, Legal, and Service Line leadership to resolve customer concerns and improve account performance.
• Manage and oversee teams supporting assigned accounts, programs, and operational initiatives.
• Assign work, establish goals, monitor performance, and ensure successful execution of client commitments.
• Provide technical and managerial guidance to solution development and delivery teams.
• Support employee development through coaching, mentoring, training programs, and performance management processes.
• Participate in recruiting activities, including leading interview panels for senior-level positions.
• Provide recommendations regarding promotions, transfers, developmental opportunities, and performance improvement actions.
• Facilitate executive-level meetings to identify and develop new business opportunities.
• Drives customer growth, operational excellence, and long-term account success through governance and relationship management.

Skills

Strategic account management

Client relationship management

Leadership and people management

Governance and risk management

Executive communication

Business development

Cross-functional collaboration

Sourcing & procurement domain

Education

Bachelor’s degree or foreign equivalent

Job description

Senior Operations Manager - Sourcing & Procurement

Location: Houston, TX

On-Site

As a Functional Manager in an Engagement Manager role, the responsibilities are as below:

• Identify, evaluate, and pursue new business opportunities within existing and prospective client accounts.
• Provide strategic account intelligence and recommendations to support proactive client engagement and revenue growth.
• Develop proposals, Statements of Work (SOWs), and business solutions in partnership with Procurement, Legal, Finance, and Delivery teams.
• Assess customer business requirements and align organizational capabilities to deliver value-driven solutions.
• Conduct competitive analysis and market assessments for assigned client portfolios.

Client Relationship Management

• Build and maintain relationships with senior client executives and key stakeholders across multiple business functions.
• Lead executive meetings, customer visits, governance reviews, and engagement activities.
• Serve as the primary point of contact for portfolio performance reviews, escalation management, and risk mitigation activities.
• Monitor customer satisfaction metrics and implement service improvement initiatives based on customer feedback.
• Coordinate participation in industry events, conferences, and client engagement activities that strengthen strategic partnerships.
• Collaborate with Delivery Management, Finance, Legal, and Service Line leadership to resolve customer concerns and improve account performance.

Leadership & People Management

• Manage and oversee teams supporting assigned accounts, programs, and operational initiatives.
• Assign work, establish goals, monitor performance, and ensure successful execution of client commitments.
• Provide technical and managerial guidance to solution development and delivery teams.
• Support employee development through coaching, mentoring, training programs, and performance management processes.
• Participate in recruiting activities, including leading interview panels for senior-level positions.
• Provide recommendations regarding promotions, transfers, developmental opportunities, and performance improvement actions.
• Facilitate executive-level meetings to identify and develop new business opportunities.
• Provides leadership and direction to Senior Project Managers, Technology Architects, Principal Consultants, Technology Leads, and delivery teams supporting customer programs.
• Acts as a strategic advisor to internal and external stakeholders.
• Drives customer growth, operational excellence, and long-term account success through effective governance and relationship management.
• Works closely with senior organizational leadership to align operational strategies with business goals
• Expand organizational presence across client business units and departments through strategic account planning.
• Understand customer challenges and collaborate with internal teams to develop solutions that address business objectives.
• Evaluate business opportunities based on customer needs, organizational capabilities, and delivery readiness.
• Direct teams in solution definition, business case development, and strategic customer engagement.

Operational Management & Governance

• Exercise decision-making authority over day-to-day finance operations, account management, and program execution.
• Establish project objectives, schedules, budgets, quality standards, and performance targets.
• Develop and execute operational action plans to support customer and business objectives.
• Monitor team performance and ensure deliverables meet customer requirements and contractual obligations.
• Conduct weekly and bi-weekly status reviews, performance assessments, and progress meetings.
• Provide feedback on assignments and deliverables to maintain alignment with customer expectations.
• Oversee contract administration activities, including contract maintenance, scope changes, governance requirements, and legal documentation.
• Lead risk management, compliance monitoring, and escalation resolution activities.

Basic Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 9 years of experience in job description.

Preferred skills and experience

• Strategic account management and client relationship management
• Proposal development and contract management
• Customer success and stakeholder engagement
• Risk management and escalation management
• Team leadership and people management
• Supply chain and procurement domain knowledge
• Cross-functional collaboration
• Business development and opportunity identification
• Executive communication and presentation skills
• Performance management and continuous improvement