Client Engagement Manager

Innolance; Northern (KY); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Wellness programs

Job summary

Innolance is seeking a Client Success professional for a full-time hybrid role in the United States. You will own client relationships and outcomes across Execution Clarity engagements, guiding organizations from review to continuous improvement.

In this role you’ll manage client relationships, coordinate delivery teams and improvement plans, track value and communicate progress to executives, and identify opportunities for ongoing optimization.

Qualifications

• 4+ years in client success, account management, or consulting.
• Experience with B2B services or software.
• Strong communication and cross-functional collaboration.

Responsibilities

• Manage client relationships and engagement outcomes
• Coordinate delivery teams and improvement plans
• Track value and communicate progress to executives
• Identify opportunities for continued improvement

Skills

Client relationship management

Account management

Consulting

B2B services experience

Job description

Client Success Full-time Hybrid United States

Own client relationships and outcomes across execution-clarity engagements, from review to continuous improvement.

You own client relationships and outcomes, guiding organizations from an Execution Clarity Review through improvement and continuous growth.

What You’ll Do

• Manage client relationships and engagement outcomes
• Coordinate delivery teams and improvement plans
• Track value and communicate progress to executives
• Identify opportunities for continued improvement

What You Bring

• 4+ years in client success, account management, or consulting
• Experience with B2B services or software

Preferred Qualifications

• RevOps or operations background
• Experience with improvement programs

Not a perfect match?

We’re always looking for exceptional people.

Meaningful Impact Your work directly helps organizations improve execution and achieve their goals.

Learning & Growth Invest in your growth with training, certifications, mentorship, and knowledge sharing.

Flexible & Supportive Hybrid work model with flexibility that supports work-life balance.

Great Benefits Comprehensive health, 401(k), paid time off, and wellness programs.

Collaborative Culture Work with smart, passionate people who support and challenge you.

Career Pathways Clear career paths and opportunities to advance your skills and leadership.

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