Client Engagement Manager

InvestorFlow; New York (NY); On-site; USD 160,000 - 185,000; Full time

Job summary

An established industry player is seeking a Client Engagement Manager to oversee a diverse client base and drive customer success. This role involves managing client programs, fostering relationships, and collaborating with various teams to enhance service delivery. The ideal candidate will bring over a decade of experience in sales and services, particularly with Salesforce, and demonstrate a strong ability to innovate and strategize. Join a forward-thinking company committed to transforming the financial industry through intelligent digital experiences and exceptional service.

Qualifications

• 10+ years in sales and services leadership roles.
• Proven track record in driving new products and business opportunities.

Responsibilities

• Manage client programs and ensure customer satisfaction.
• Collaborate with teams to deliver feedback on products and market needs.

Skills

Salesforce Implementation

Project Management

Commercial Negotiation

Strategic Thinking

Communication Skills

Education

Bachelor's Degree

Salesforce Admin Certification

Tools

Salesforce

Job description

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InvestorFlow is the only company of its kind to deliver industry specialized CRM, built on Salesforce, and digital portals to help alternative asset firms find opportunities, create and manage relationships, and turn relationship insights into action with increased productivity and transparency.

The Engagement Manager will be responsible for managing InvestorFlow’s enterprise and marquee client base, including broadening paths to customer expansion (identifying and SaaS ARR and services opportunities), development of new & furthering existing customer relationships and ensuring overall Customer Success (satisfaction). This leader will work closely with the services team members and clients and sales teams to ensure we are delivering best in breed service across software and services.

You Will:

• Chiefly manage client programs, including meticulous management of budget, resources, and the client themselves.
• Proactively manage programs including planning, road mapping and forecasting with the client to solve core business issues and effectively manage and forecast to the first bullet, budget/resources etc.
• Provide thought leadership and Subject Matter Expertise (SME) for InvestorFlow Solutions.
• Develop and deliver new ideas, business opportunities and engage intransformational partnerships.
• Collaborate with Product teams to deliver feedback on products, functionality, market need and industry best practices.
• Collaborate with Marketing teams to make sure you understand InvestorFlows positioning and value driven propositions on latest products and release.
• Work with revenue generating teams to help renew programs and identify new revenue generating opportunities within your client base.
• Where necessary work with Onboarding teams to lend your subject matter expertise to ensure smooth implementations and high customer satisfaction when coming onto InvestorFlow’s products.
• Cultivate an innovation funnel to incubate, develop, and launch streamlined Services processes.
• Identify, develop, and cultivate near-term and long-term business strategies and partnership opportunities for growth of market and revenue share.
• Continuously monitor the market and track competition development and their impact on market share.
• Establish executive credibility and strong culture of collaboration with key stakeholders including prospective clients, internal customers, and vendor partners.
  
  

You Have:

• Minimum of 10 years of experience, including successful sales and services leadership roles with a proven track record of overseeing successful sales and marketing programs, preferably in a global technology company.
• Experience implementing Salesforce and/or Salesforce admin certification.
• Deep Salesforce knowledge, project management and commercial negotiation skills.
• A proven track record of initiating, driving, and scaling new products and business opportunities.
• Strong strategic thinking capabilities with demonstrated ability to think creatively and logically without being bound to traditional methods or industry norms.
• Skilled team player with demonstrated experience in building and maintaining successful, influential, collaborative working relationships in a matrixed environment at all levels of a global organization.
• Experience with budget, capital investments, and acquisition processes.
• Strong operational knowledge on industry and industry solutions and ability to demonstrate thought leadership to clients on this knowledge.
• Excellent verbal and written communication skills.
• A strong balance of strategic and tactical skills, with a high level of intellectual agility and capacity for original thought.
• A strong focus on execution.
  
  

$160,000 - $185,000 a year

InvestorFlow is an investor and deal engagement platform that prioritizes intelligent digital experiences, productivity, and engagement. Our cloud-native platform integrates deal flow management, fundraising, reporting, and investor services. We are proud to serve over 175 clients, including 25 of the top 50 alternative asset managers, managing more than $6 trillion in assets, 750 funds, and 90,000 LPs. Headquartered in Menlo Park, California, we are committed to driving innovation and inclusivity in the financial industry. To learn more about our company, please visit www.investorflow.com .

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Software Development

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