Client Engagement Manager

eClerx; New York (NY); Remote; USD 180,000 - 220,000; Full time

Job summary

An established industry player is looking for a dynamic Client Engagement Manager to lead client relationships and drive project success. This role is perfect for a strategic thinker with a strong background in marketing and technology, who excels in client-facing environments and is skilled in developing innovative solutions. You will oversee a portfolio of projects for a high-profile client, managing relationships and identifying growth opportunities. Join a collaborative team where your leadership and consultative skills will make a significant impact in a fast-paced environment. If you are passionate about technology and client engagement, this opportunity is for you!

Qualifications

• 7-10+ years of experience in client services or consulting.
• Proven experience in client management and consultative selling.

Responsibilities

• Act as the primary contact for technology engagements within the client organization.
• Drive portfolio growth by developing new business opportunities.

Skills

Client Management

Account Development

Consultative Selling

Digital Marketing Operations

Leadership

Problem-Solving

Presentation Skills

Education

Bachelor’s Degree

Job description

Client Engagement Manager

Location: New York / New Jersey / Dallas, TX / Austin, TX or anywhere in United States

Type: Full-time

Department: Technology

Summary

We are seeking a dynamic and driven Client Engagement Manager with expertise in marketing and technology to join our team. This role requires a strategic thinker who thrives in client-facing environments, excels in building strong relationships, and is skilled in growing a portfolio of work. You will oversee a portfolio of projects for a Fortune 50 high-tech manufacturer, managing client relationships, identifying growth opportunities, and driving successful outcomes. This role demands strong consultative skills, leadership experience, and the ability to pitch new initiatives confidently. Our overall success is based on close, on-site partnerships with our clients.

Responsibilities

• Act as the primary point of contact for technology engagements within the client CMO organization and related teams, supporting digital operations, marketing, CRM, campaign management, creative production, and analytics.
• Build consultative relationships with key stakeholders and senior executives across your engagement portfolio.
• Drive portfolio growth by developing new business opportunities, identifying client needs, and aligning services with business objectives.
• Develop and present strategic solutions that address client pain points, leveraging marketing technology and digital expertise.
• Lead and manage projects and services from initiation to closure, collaborating with cross-functional, multinational, and distributed teams to ensure timely delivery and client satisfaction.

Eligibility Requirements

• Client & Business Development Skills
  • Proven experience in client management, account development, and consultative selling in a marketing or digital services environment.
  • Strong track record of meeting or exceeding revenue targets through account growth and business development.
  • Exceptional presentation skills with the ability to pitch ideas and influence stakeholders effectively.
• Marketing & Technical Skills
  • Deep understanding of marketing, technology, digital marketing operations, and analytics.
  • Experience managing complex marketing projects for Fortune 500 clients.
• Leadership & Problem-Solving Skills
  • Strong leadership ability to work across cross-functional teams and drive project success.
  • Excellent problem-solving skills with a proactive, solution-focused mindset.
  • Demonstrate an innovation and continuous improvement mindset in a constantly changing technology landscape.
• Education & Experience
  • Bachelor’s degree required.
  • 7-10+ years of experience in client services or consulting.
  • Willingness to travel (~30% possible).
  • Valid work authorization status in the US.

In the US, the target base salary for this role is $180K-$220K. Compensation is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography. We expect the majority of candidates who are offered roles at our company to fall throughout the range based on these factors.

About eClerx

eClerx provides business process management, analytics, and automation services to a number of Fortune 2000 enterprises, including some of the world's leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software and high-tech. Incorporated in 2000, eClerx is one of India's leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 17,000+ people across its global sites in the US, Canada, UK, Australia, Italy, Germany, Switzerland, Dubai and Singapore, along with its delivery centers in India and Thailand. For more information, visit www.eclerx.com.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here.