Client Engagement Director

Turnberry Solutions, Inc.; Dallas, Northern (TX, KY); Hybrid; USD 80,000 - 160,000; Full time

Benefits offered by this job

Healthcare package (medical, dental, &

Disability & group term life insurance

Health savings accounts

Utilization bonus

401(k) with match

Flexible time off

Parental leave

Flexible work arrangements

Job summary

Turnberry Solutions, Inc. is seeking a Client Engagement Director to drive revenue growth by building new client relationships and expanding existing accounts.

The role requires leading multi-team collaboration across New Elevation/Turnberry services, including AnyStore and AI capabilities, to deliver tailored solutions and growth in national markets. The CED will own key client relationships, execute go-to-market strategies, and collaborate with Client Solutions to present compelling value

Qualifications

• Bachelor’s or advanced degree, preferably in Business
• 8+ years of professional selling and account management experience
• Proven hunter in professional services sales, breaking into new accounts
• Willingness to travel up to 50%
• Track record in selling to enterprise accounts and C-level executives
• Ability to map portfolio benefits to client needs and develop opportunities

Responsibilities

• Execute the “go to market” strategy to hit revenue and gross margin targets
• Represent the Turnberry brand in the market
• Own initial client relationships and drive sales and solutions strategy for new clients
• Drive opportunities and collaborate with Client Engagement to grow in new markets
• Use solution selling, product knowledge, and sales methodology in engagements
• Partner with Client Solutions to present tailored solutions like AnyStore and AI offerings
• Ensure hand-offs to Client Solution team for ongoing delivery focus
• Support expansion strategies within top-tier client base
• Lead with consultative, relationship-based sales and growth mindset
• Work with support teams to ensure consultant and client satisfaction

Skills

Relationship building

Executive selling

Solution selling

Negotiation

Account management

Education

Bachelor’s or advanced degree in Business

Job description

Location: TX-Dallas, Hybrid 1-2 days onsite

Overview: The Client Engagement Director (CED) drives revenue growth by establishing new client relationships and expanding relationships with key existing clients. You will play a key role representing and expanding our presence nationwide. This position is the driver of strategic client relationships and works alongside a diverse team that drives and supports the expansion of existing accounts and new business to achieve revenue growth. This will be accomplished by leading and working with multiple client account teams while engaging our Client Solutions support team to drive value proposition. This position reports to Regional Partner.

The CED represents the entire range of New Elevation/Turnberry services and solutions to new customers—from New Elevation’s luxury commerce consulting and digital transformation practice (spanning commerce strategy, scope & planning, insightful execution, and commerce optimization), to the AnyStore composable commerce platform (AnyCommerce, AnySearch, AnyCMS), to Beyond Commerce capabilities including AI and data enablement, business platform implementations such as Salesforce and AWS, and digital transformation coaching, all backed by the broader enterprise depth of Turnberry Solutions—and works with a diverse team across the company to explain these services/solutions and articulate how they will help a client meet their objectives.

Responsibilities:

• Execute the “go to market” strategy needed to deliver on the short-term and long-term revenue and gross margin targets
• Represent the New Elevation/Turnberry brand in the market
• Owner of initial client relationship, focused on driving sales and solutions strategy for new clients, includes responsibility for the representation of the New Elevation/Turnberry brand
• Drive and support new opportunities and collaborate with others on the Client Engagement team to ensure growth attainment in new markets with existing client base
• Understand and use all sales training including solution selling, product knowledge, and sales methodology in the day-to-day client engagements
• Partner with the Client Solutions team to identify, develop, and present tailored solutions to clients, including New Elevation’s composable commerce engagements, AnyStore implementations, and Beyond Commerce offerings powered by Turnberry Solutions’ enterprise expertise
• When solution development is needed, ensure effective hand-off of new solution projects to Client Solution team to ensure a continued focus on selling
• Support sales expansion strategies within the defined top-tier client base
• Execute and emulate a consultative and relationship-based sales culture
• Work with and leverage support teams when appropriate to ensure consultant satisfaction, client satisfaction, and growth
• Other duties as assigned
• Leadership
  • Demonstrate key success skills in areas of new strategic account planning, consultative selling, value creation, relationship building, goal achievement, new logo, and growth targets
  • Emulate and behave in a manner in line with New Elevation/Turnberry Company Values: Selflessness, Adaptability, Extreme Ownership, and Positivity to achieve sales growth
  • Hold individual accountability for achieving performance and delivery standards
• Planning and Forecasting
  • Participate in developing team sales and revenue performance standards
  • Participate in the building go-to-market strategy
  • Manage and own client level opportunity tracking, planning, and execution
  • Assist leadership and others as required in the budget planning process
  • Assist in budget development for new and key accounts and other areas of department or function as appropriate

Qualifications:

• Bachelor’s or advanced degree, preferably in Business
• 8+ years of professional selling and account management experience:
• Proven experience in a sales hunter capacity within a professional services industry – breaking into new accounts and Solution Sales
• Willingness to travel up 50%
• Successful track record of working within large, complex accounts, enterprise accounts
• Ability to map the full New Elevation/Turnberry portfolio—composable and headless commerce (MACH architecture), the AnyStore platform, commerce optimization, AI and data enablement, business platform implementations (e.g., Salesforce, AWS, Azure, Google Cloud), and partner technologies such as commerce tools, Shopify, Salesforce Commerce Cloud, Contentful, Algolia, and Constructor.io—against client needs and to identify new opportunities within assigned accounts
• Understand the importance of account plans and sales process and effectively utilizes these processes and tools to drive success
• Outstanding relationship building capabilities; experience selling into C-level executives
• Proven business acumen, judgment, and decision-making skills
• Proven negotiation skills in complex client environments
• Ability to analyze financial information including monthly forecasting and client P&L data
• Excellent verbal and written communication skills including presentations and proposals to a senior-level audience
• Ability to prioritize and manage multiple responsibilities
• Ability to thrive in a fast-paced, dynamic environment

The salary range for this role is $80,000 to $160,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, a utilization bonus, 401(k) with match, flexible time off for salaried employees, parental leave for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Turnberry, you'll find a far-reaching choice of benefits and incentives.

At Turnberry, we are committed to creating a positive and connected work environment for all and are fully invested in and focused on hiring and growing a diverse team of high performers. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family medical or genetic information, gender identity and expression, marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics.

Americans with Disabilities Act (ADA)

Turnberry will provide reasonable accommodation with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please send an email to our Human Resources department at [e-mail] .