Client Engagement Coordinator

US-Claims-Capital-LL; Boca Raton (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

USClaims is hiring a Client Engagement Coordinator in Boca Raton, FL. The role focuses on first contact with clients, gathering information after online applications, and maintaining strong client relationships through responsive service.

Responsibilities include CRM updates, supporting the sales team, and ensuring timely follow-up across the client life cycle in a fast-paced environment. A related bachelor's degree and strong communication are preferred.

Qualifications

• Outstanding written and oral communication skills.
• Ability to work independently and effectively as part of a team, while handling multiple tasks.

Responsibilities

• First point of customer contact for gathering information.
• Builds and maintains business relationships with clients by providing prompt service.
• Enter clear updates to the related CRM leads and activity.
• Research and obtain additional information to assist internal Sales Team.
• Deliver unparalleled value and a positive client experience.
• Timely follow-up with internal Sales Team and customers through the life cycle.

Skills

Communication skills

Teamwork

Independent work

Client relationship management

Multitasking

Education

Bachelor’s degree

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Client Engagement Coordinator

Full Time Sales Boca Raton, FL, US

5 days ago Requisition ID: 1167

JOB SUMMARY

USClaims is a leading provider of advances to personal injury victims and their families. USClaims’ mission is to provide much-needed liquidity to an underserved market, providing financial means for victims to pursue a fair settlement. We have built an organization driven by excellence, and we are looking for people who are excited by the opportunity to join us! Offering an innovative environment guided by outstanding leadership, it is a perfect platform to demonstrate your talent and build your career. Energized by the challenges and rewards ahead, we are a passionate team that will continue working on the exponential growth of our business. We are currently hiring a Client Engagement Coordinator to join our team, reporting directly to our Market President.

RESPONSIBILITIES AND DUTIES

• First point of customer contact for gathering information needed on inquiries after online applications are submitted
• Builds and maintains business relationships with clients by providing prompt and accurate service to promote customer satisfaction
• Enter clear and concise updates to the related CRM leads and activity
• Research and obtain additional information needed to assist internal Sales Team members in sending a lead through to Underwriting, as needed
• Deliver unparalleled value, excellent service and provide a positive client experience
• Timely follow-up with both the internal Sales Team and the customer through the entire life cycle of their request

EDUCATION, SKILL & EXPERIENCE REQUIREMENTS

• Bachelor’s degree in a related field preferred
• Outstanding written and oral communication skills
• Ability to work independently and effectively as part of a team, while handling multiple tasks and responsibilities simultaneously
• Ability to manage multiple client situations, needs, and inquiries
• Need to be able to build and maintain good cross-enterprise working relationships
• Experience working in personal injury or paralegal work is a plus
• Comfortable handling high-volume workloads and a fast-paced environment