Client Experience & Engagement Coordinator

US-Claims-Capital-LL; Boca Raton (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

USClaims is hiring a Client Engagement Coordinator in Boca Raton, FL. The role focuses on first contact with clients, gathering information after online applications, and maintaining strong client relationships through responsive service.

Responsibilities include CRM updates, supporting the sales team, and ensuring timely follow-up across the client life cycle in a fast-paced environment. A related bachelor's degree and strong communication are preferred.

Qualifications

• Outstanding written and oral communication skills.
• Ability to work independently and effectively as part of a team, while handling multiple tasks.

Responsibilities

• First point of customer contact for gathering information.
• Builds and maintains business relationships with clients by providing prompt service.
• Enter clear updates to the related CRM leads and activity.
• Research and obtain additional information to assist internal Sales Team.
• Deliver unparalleled value and a positive client experience.
• Timely follow-up with internal Sales Team and customers through the life cycle.

Skills

Communication skills

Teamwork

Independent work

Client relationship management

Multitasking

Education

Bachelor’s degree

Job description

USClaims is hiring a Client Engagement Coordinator in Boca Raton, FL. The role focuses on first contact with clients, gathering information after online applications, and maintaining strong client relationships through responsive service.

Responsibilities include CRM updates, supporting the sales team, and ensuring timely follow-up across the client life cycle in a fast-paced environment. A related bachelor's degree and strong communication are preferred.