Client Engagement Account Coordinator

001 Brown & Brown, Inc; United States; Remote; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health benefits

401(k)

Tuition reimbursement

Mental health services

Paid time off

Job summary

Brown & Brown, Inc. is seeking a Client Engagement Account Coordinator to support the National Pharmacy Team. You will handle onboarding, RFP coordination, market-check analysis, and analytics reporting while maintaining strategic client relationships.

The role emphasizes proactive project management, issue Escalation, and ensuring timely delivery of client deliverables with a focus on customer success. Travel up to 10% may be required.

Qualifications

• Bachelor’s degree in Business or Healthcare related field or equivalent
• 2+ years of PBM consulting or PBM Account Management experience preferred
• Ability to travel up to 10% of time
• Proven ability to manage multiple client accounts and projects

Responsibilities

• Assist onboarding of new clients and accurate setup in Remedy system
• Coordinate RFPs, procurement projects and market-check analyses for assigned accounts
• Support and coordinate audit processes and data requests
• Prepare analytic reports and pharmalogic reporting
• Maintain and expand day-to-day client relationships to drive retention and revenue

Skills

Client relationships

Project coordination

Analytic thinking

Written & verbal communication

Self-starter/ownership

Teamwork

Learning agility

Problem solving

Education

Bachelor's degree in Business or Healthcare

Tools

Tableau

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Client Engagement Account Coordinator to join our growing National Pharmacy Team! The Client Engagement Account Coordinator will work on all aspects of product and service delivery including RFP/procurement projects, auditing, market-check analysis, analytic reporting, providing on-going advice and pharmacy benefit expertise, and will be responsible for the strategic and operational relationship for assigned accounts.

How You Will Contribute

• Assists with the onboarding of new clients ensuring accurate set up within Remedy system
• Assist and coordinate RFP/procurement and market-check process for assigned accounts which includes creating project timelines and project plans, coordinating PBM data requests, creating RFP via an on-line procurement tool, evaluation and assessment of PBM RFP responses, and creation of summary reports and disruption analysis, financial analysis
• Assist and coordinate the audit process for assigned accounts which includes creating a statement of work, attending kick-off calls with client and PBMs, assisting the audit department with the data request coordination, notes and documentation, and preparation of the audit findings
• Assist with Pharmalogic reporting including the set up coordination and creation of analytic reports and peer review of data elements
• Support and manage any client transitions to a new PBM
• Manage the day-to-day client relationship thus ensuring retention of clients and associated revenue
• Creation and distribution of client audit initiation communications
• Assist with issue escalation and resolution of any pharmacy related issues
• Assist with the documentation of all key agreements, deliverables and client correspondence

Skills & Experience to be Successful

• Ability to thrive in an environment with minimal oversight and lots of responsibility
• Demonstrates ability to positively represent Remedy Analytics externally to clients and prospects
• Experience developing and maintain effective, collaborative working relationships with clients and internal partners to provide solutions to complex pharmacy benefit decisions
• Excellent written and verbal communication skills along with the ability to facilitate effective conversations both internally, and externally with clients
• Possesses a strong work ethic and takes ownership of client goals and objectives
• Takes initiative and is self-directed
• Strong teamwork skills, has the ability to encourage cooperation among team members
• Quick self-motivated learner
• Critical thinking to create innovative ways for our customers and our company to be successful
• The individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality
• Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events
• Strong Experience in MS Office and/or MS Excel
• Knowledge of both Pharmacy and Medical data
• Experience with Tableau
• Licenses & Certifications: Bachelor’s degree in Business or Healthcare related field and/or 2+ years of relevant Pharmacy Benefit consulting or PBM Account Management experience
• Ability to travel as required (up to 10% of time)

Pay Range

$25.00 - $30.00 Hourly

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power to Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”. We think of ourselves as a team, so we have teammates - not employees. We strive to attract people who are competitive, driven, and disciplined. Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience, and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions. We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers. Everything we do is about the greater “WE”—never “me.”While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers.