Client Enablement Lead - Onboarding & Operations

Citigroup Inc.; New York (NY); Hybrid; USD 61,000 - 85,000; Full time

Job summary

Citi in Getzville, New York is seeking a First Line Client Specialist to join the Global Market Operations team. The role focuses on reducing administrative burdens for sales, onboarding and maintaining high-value client relationships, and acting as a key escalation point for pre- and post-trade workflows.

You will work closely with sales, client executives and clients to deliver cross-product solutions, ensure accurate client setup, monitor desk controls, and drive improvements that enable

Qualifications

• Bachelor's degree required or equivalent experience.
• 1+ years in Capital Markets or Operations-related area.
• Experience with client onboarding or middle office is a plus.

Responsibilities

• Support all aspects of the client and sales lifecycle.
• Onboard and maintain high-value clients, ensuring timely setup.
• Diagnose root causes and deliver tactical and strategic solutions.
• Lead investigations to prevent future errors and improve reliability.
• Support the sales team to manage the First Line of Defense and monitor controls.
• Ensure pre- and post-trade processes are efficient and issues resolved.

Skills

Microsoft Office

Bloomberg

Credit Risk Systems

Communication

Problem Solving

Securitized Markets

Education

Bachelor's degree

Tools

Settlement Systems

Job description

Citi in Getzville, New York is seeking a First Line Client Specialist to join the Global Market Operations team. The role focuses on reducing administrative burdens for sales, onboarding and maintaining high-value client relationships, and acting as a key escalation point for pre- and post-trade workflows.

You will work closely with sales, client executives and clients to deliver cross-product solutions, ensure accurate client setup, monitor desk controls, and drive improvements that enable