Client-Driven Personal Banker — Grow Relationships & Loyalty

PNC Financial Services Group, Inc.; Chapel Hill (NC); Hybrid; USD 52,000 - 78,000; Full time

Job summary

PNC Financial Services Group, Inc. in Chapel Hill, NC is seeking a Branch Banker to deliver proactive sales and outstanding service at Governors Village Branch.

You will acquire and deepen the customer base, help improve clients' financial wellbeing, and collaborate with ecosystem partners to grow share of wallet. This in‑office role emphasizes guiding customers through PNC solutions, leveraging technology, and maintaining strong risk controls while delivering a differentiated customer

Qualifications

• Requires an Associates or equivalent degree and related experience.
• Typically 3+ years of experience.
• Background checks per CFPB requirements.

Responsibilities

• Acquire and deepen the branch customer base through proactive sales and service.
• Manage the customer experience to improve the customer's financial wellbeing.
• Collaborate with ecosystem partners to grow customer's share of wallet.
• Lead lobby engagement and outbound sales activities per defined process.
• Educate customers on PNC options and leverage technology and resources.
• Adhere to risk policies and maintain sound judgment.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Sales Skills

Digital Awareness

Communication

Prioritization

Matrix Management

Problem Solving

Prospecting

Retail Lending

Selling

Understanding Customer Needs

Education

Associates or equivalent degree

Job description

PNC Financial Services Group, Inc. in Chapel Hill, NC is seeking a Branch Banker to deliver proactive sales and outstanding service at Governors Village Branch.

You will acquire and deepen the customer base, help improve clients' financial wellbeing, and collaborate with ecosystem partners to grow share of wallet. This in‑office role emphasizes guiding customers through PNC solutions, leveraging technology, and maintaining strong risk controls while delivering a differentiated customer