Client Digital Solutions Lead — Hybrid Role

Federated Hermes, Inc.; Warrendale (Allegheny County); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Bonus programs

Paid vacation

Parental leave

Volunteer day

Networking opportunities

Job summary

Federated Hermes, Inc. is seeking a Manager of Client Digital Solutions in Warrendale, PA, to lead client integrations and digital asset initiatives.

The role sits within our Client Services team and offers a hybrid in-office/remote schedule at our Warrendale office (15086). You will coordinate between clients, Relationship Management, Sales, Technology, and Operations to deliver scalable digital solutions.

Qualifications

• Bachelor’s degree or equivalent experience required with 5+ years of experience in financial services, client solutions, technology integrations, relationship management, or a related field.
• Knowledge of systems integrations, including APIs, file transmissions, SWIFT messaging, or similar connectivity solutions.
• Foundational understanding of digital assets, blockchain technology, tokenization, and their applications within financial services and investment products.
• Familiarity with digital wallets, smart contract fundamentals, and major blockchain platforms such as Ethereum, Avalanche, Solana, and Hyperledger.
• Strong client-service orientation with the ability to build trusted relationships and effectively support internal and external stakeholders.
• Excellent analytical and problem-solving skills, with the ability to evaluate complex situations, make sound decisions, and develop innovative solutions.
• Exceptional written, verbal, and presentation skills, including the ability to communicate technical concepts to diverse audiences.
• Proven ability to collaborate across teams, influence stakeholders, lead initiatives, and foster a culture of teamwork, accountability, and continuous learning.

Responsibilities

• Serve as the primary SME for client integrations and digital asset initiatives, acting as the key liaison between clients, Relationship Management, Sales, Technology, Operations, and external vendors.
• Gather, analyze, and translate client business requirements into technical solutions involving APIs, SWIFT, file transmissions, digital asset platforms, and related technologies.
• Lead integration projects from requirements gathering through implementation, testing, issue resolution, and ongoing support.
• Support the development and distribution of tokenized funds and other digital asset solutions by evaluating blockchain technologies, operational models, and market opportunities.
• Guide client onboarding to digital asset platforms, including wallet setup, KYC/AML requirements, infrastructure connectivity, and operational troubleshooting.
• Monitor developments in blockchain, tokenization, and digital asset regulations, providing recommendations on product positioning, processes, controls, and client solutions.
• Build and maintain strong partnerships with vendors, alliance partners, and internal stakeholders to enhance service delivery and expand distribution capabilities.

Skills

Client solutions

Technology integrations

Relationship management

APIs

SWIFT

Blockchain basics

Digital wallets

Smart contracts

Cross-team collaboration

Analytical thinking

Education

Bachelor’s degree or equivalent experience

Tools

Ethereum

Hyperledger

Solana

Avalanche

Job description

Federated Hermes, Inc. is seeking a Manager of Client Digital Solutions in Warrendale, PA, to lead client integrations and digital asset initiatives.

The role sits within our Client Services team and offers a hybrid in-office/remote schedule at our Warrendale office (15086). You will coordinate between clients, Relationship Management, Sales, Technology, and Operations to deliver scalable digital solutions.