Client Development Manager

Strictly Recruitment; Washington (District of Columbia); On-site; USD 120,000 - 180,000; Full time

Job summary

GLOBAL LAW FIRM seeks a strategic Client/Project Manager to partner with senior lawyers and business services leaders. You will shape account strategy, drive commercial performance, and advance how legal services are delivered, including budgeting, pricing, and responsible use of advanced technologies.

You will coordinate a major client team, ensuring relationship quality, commercial focus, and exceptional client experience.

Qualifications

• 7+ years experience in a law firm or professional services environment.
• Strong account management and stakeholder engagement skills.
• Solid budgeting and billing compliance understanding.
• Confident working with senior partners and demanding client teams.
• Highly organized with ability to manage multiple workstreams.
• Strong writing and presentation skills.
• Advanced Excel; PowerBI/reporting tools a plus.

Responsibilities

• Manage and execute a strategic client/account plan alongside senior stakeholders.
• Identify opportunities to deepen relationships and grow engagements.
• Coordinate client team communications, meetings, agendas, and actions.
• Support pitches, panel activity, and client-facing initiatives.
• Partner with Finance to manage budgets across a multi-matter portfolio.
• Monitor billing compliance and outside counsel guideline adherence.
• Track fee arrangements, scope, and delivery performance.
• Support the firm’s AI enablement and client-facing compliance.

Skills

Account management

Stakeholder engagement

Budgeting

Billing compliance

Strategic planning

Tools

Excel

Power BI

CRM software

Job description

GLOBAL LAW FIRM : RARE PROJECT MANAGEMENT / CLIENT MANAGEMENT / STRATEGIC ROLE

This is a hugely exciting, high-profile, strategic role partnering directly with senior lawyers and business services leaders. Youll help shape account strategy, drive commercial performance, and improve how legal services are delivered including around budgeting, pricing, and responsible use of advanced technologies.

You will act as the central point of coordination for a major client team, ensuring the relationship is well-managed, commercially focused, and consistently delivering an excellent client experience. This is a rare opportunity for someone who enjoys operating at the intersection of:

• client relationship management
• legal operations
• pricing and commercial performance
• project management and delivery
• innovation and process improvement

Key Responsibilities

• Manage and execute a strategic client/account plan alongside senior stakeholders
• Identify opportunities to deepen relationships and grow engagements
• Coordinate client team communications, meetings, agendas, and actions
• Support pitches, panel activity, and client-facing initiatives
• Partner with Finance to manage budgets across a multi-matter portfolio
• Monitor billing compliance and outside counsel guideline adherence
• Track fee arrangements, scope, and delivery performance
• Support the firm’s approach to AI enablement and client-facing compliance

What Were Looking For

• 7+ yearsxperience in a law firm or professional services environment
• Strong account management and stakeholder engagement skills
• Solid understanding of budgeting, billing compliance, and law firm economics
• Confident working with senior partners and demanding client teams
• Highly organised, detail-focused, and able to manage multiple workstreams
• Strong writing and presentation skills
• Advanced Excel; PowerBI / reporting tools a plus

Why This Role?

• Strategic, visible position working with senior stakeholders
• Exposure to a flagship global client relationship
• Blend of BD, account management, legal ops and commercial delivery
• Opportunity to influence how legal services evolve in a changing market